Assistant Director, K-12 Delivery Specialist Midwest - REQ002289_1-3175

Assistant Director, K-12 Delivery Specialist

College Board Operations is seeking an Assistant Director, K-12 Delivery Specialist to join the Assessment Delivery Operations (ADO) team. This full-time position is remote but requires residence in the Midwest region (Kentucky, Ohio, Indiana, West Virginia). The ADO team manages the digital test delivery process for millions of students each year, ensuring successful execution of digital assessments like the SAT and Advanced Placement examinations.

As a K-12 Delivery Specialist within ADO, you will be responsible for supporting implementations of state SAT and PSAT assessment programs for states and districts. You will be an escalation point of contact for state departments of education, district test coordinators, and school test coordinators as they implement the assessment for their federal accountability test each spring. This role requires you to be constantly engaged, flexible, customer service oriented, and a super problem solver willing to go above and beyond to support our state partners.

In This Role, You Will :

• Provide Institutional Delivery Support (65%)

Serve as business contact between the schools and districts and internal College Board teams to address and resolve processing exceptions and / or escalated cases.

Communicate formally and informally about the project and its status to people within and outside the project team, including across state departments of education.