Talent.com
Customer Service Coordinator
Customer Service CoordinatorPenske Truck Leasing Co., L.P. • Duluth, GA, US
Customer Service Coordinator

Customer Service Coordinator

Penske Truck Leasing Co., L.P. • Duluth, GA, US
5 days ago
Job type
  • Full-time
Job description

Position Summary : A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This full time position will work in our Duluth, GA location on second shift. Major Responsibilities :

  • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
  • Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
  • Assure that all Penske Rental units are maintained and prepared for customers
  • Ensure parts are available for scheduled work
  • Hold vendors accountable for quality and adherence to schedule for outside work
  • Provide customer service, assuring customers are satisfied and will return for additional business.
  • Maintain shop productivity by optimizing the work plan
  • Coordinate with district billing clerks as necessary
  • Other projects and tasks as assigned by supervisor Qualifications :
  • 2 years of customer service experience required
  • At least 1 year of hands on mechanical experience required
  • 2 years of supervisory experience preferred
  • At least 2 years of service department administration preferred
  • High School diploma or equivalent required
  • Associates Degree, Technical School Degree, or Bachelors Degree preferred
  • ASE certification preferred
  • Prior experience with service scheduling programs and diagnostic programs preferred
  • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
  • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
  • Regular, predictable, full attendance is an essential function of the job
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements : The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
  • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and / or otherwise operate required tools or controls.
  • The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
  • The associate must be able to safely work in all weather conditions.
  • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
  • The associate must be able to regularly lift and / or move up to 50lbs / 23kg and occasionally lift and / or move up to 100lbs / 45kg. Penske is an Equal Opportunity Employer. About Penske Truck Leasing / Transportation Solutions Penske Truck Leasing / Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Job Category : Vehicle Maintenance Management / Supervisors Job Family : Customer Experience Address : 1655 Cross Pointe Way Primary Location : US-GA-Duluth Employer : Penske Truck Leasing Co., L.P. Req ID : 2509971
Create a job alert for this search

Customer Service Coordinator • Duluth, GA, US

Related jobs
Customer Success Coordinator

Customer Success Coordinator

VirtualVocations • Decatur, Georgia, United States
Full-time
A company is looking for a Customer Success Global Shared Services Coordinator.Key Responsibilities Manage referral processes including setup, data entry, and updates in the Candidate Management ...Show more
Last updated: 30+ days ago • Promoted
Customer Care Coordinator

Customer Care Coordinator

VirtualVocations • Decatur, Georgia, United States
Full-time
A company is looking for a Customer Care Coordinator - Work from Home.Key Responsibilities Provide exceptional service for general account and payment questions Navigate and resolve complex offs...Show more
Last updated: 30+ days ago • Promoted
Customer Service & Dispatch Coordinator

Customer Service & Dispatch Coordinator

Talent Bridge • Tucker, GA, US
Full-time
Customer Service & Dispatch Coordinator.This isn't your typical call-center role.As a Customer Service & Dispatch Coordinator, you'll be at the heart of our warehouse operation working directly wi...Show more
Last updated: 14 days ago • Promoted
Business Development Coordinator

Business Development Coordinator

Hyundai of Cumming • Cumming, GA, US
Full-time
We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Phone Agent at Hyundai of Cumming. The ideal candidate will possess excellent communication skills,...Show more
Last updated: 30+ days ago • Promoted
Customer Care Coordinator

Customer Care Coordinator

Serenity Healthcare • Atlanta, GA, US
Full-time
We are seeking dedicated leaders who are ready to transition from the fast-paced restaurant industry into a thriving career in medical technology operations. If you have honed your leadership skills...Show more
Last updated: 30+ days ago • Promoted
Account Service Coordinator

Account Service Coordinator

Elevance Health • Atlanta, GA, US
Full-time
Account Service Coordinator : This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and wor...Show more
Last updated: 7 days ago • Promoted
Sales and Service CoordinatorC050 Peachtree

Sales and Service CoordinatorC050 Peachtree

Service Experts • Duluth, GA, US
Full-time +1
Reports To : Sales Manager, Operations Manager, Office Manager, or General Manager.Status : Full-time, Regular position.Location Name : Peachtree Service Experts. Location Address : 2500 Meadowbrook Pkw...Show more
Last updated: 30+ days ago • Promoted
Account Service Coordinator

Account Service Coordinator

USA Jobs • Atlanta, GA, US
Full-time
Location : This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance.This...Show more
Last updated: 5 days ago • Promoted
Sales Support Coordinator

Sales Support Coordinator

VirtualVocations • Atlanta, Georgia, United States
Full-time
A company is looking for a Sales Support Coordinator 1 to serve as the primary contact for sales support functions in assigned markets. Key Responsibilities Act as the primary contact for service ...Show more
Last updated: 30+ days ago • Promoted
Client Services & Sales Coordinator (Hybrid)

Client Services & Sales Coordinator (Hybrid)

CHANDLER LAW, LLC • Alpharetta, GA, US
Full-time
We’re Hiring : Client Services & Sales Coordinator.Chandler Law – Alpharetta (Hybrid : In-office 1–2 days / week).Monday–Friday | 9 am – 5 pm | Full-time.Eligible for ...Show more
Last updated: 6 days ago • Promoted
Client Service Coordinator - 001049

Client Service Coordinator - 001049

Banfield Pet Hospital • Cumming, GA, US
Full-time +1
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets),...Show more
Last updated: 30+ days ago • Promoted
Patient Care Coordinator

Patient Care Coordinator

VirtualVocations • Alpharetta, Georgia, United States
Full-time
A company is looking for a Patient Care Coordinator.Key Responsibilities Answer incoming calls from patients, caregivers, and referral sources regarding nutrition therapy order status Process pr...Show more
Last updated: 30+ days ago • Promoted
Customer Service Coordinator

Customer Service Coordinator

JLL • Atlanta, Georgia, United States
Full-time
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.JLL empowers you to ...Show more
Last updated: 13 hours ago • Promoted • New!
Customer Transport Coordinator

Customer Transport Coordinator

Aston Carter • Atlanta, GA, US
Full-time
Customer Transport Coordinator.Schedule : MondayFriday, 8 AM5 PM.Join a fast-growing, women-owned fleet transport company where logistics meets leadership. As a Customer Transport Coordinator, you'll...Show more
Last updated: 30+ days ago • Promoted
Customer Care Coordinator Delivery Scheduling I

Customer Care Coordinator Delivery Scheduling I

Numotion • Norcross, GA, US
Full-time
Customer Care Coordinator Delivery Scheduling I.By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of peopl...Show more
Last updated: 30+ days ago • Promoted
Market Coordinator / Customer Service Rep

Market Coordinator / Customer Service Rep

Eat Right Atlanta Llc • Atlanta, GA, US
Part-time
Position : CUSTOMER SERVICE / FARMERS MARKET COORDINATOR.We are looking for an enthusiastic and reliable Customer Service Coordinator to sell fruit & vegetables at our daily.This position is ideal...Show more
Last updated: 30+ days ago • Promoted
Sales Service Coordinator

Sales Service Coordinator

Vulcan Materials Company • Ball Ground, GA, United States
Full-time
Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete.When ...Show more
Last updated: 22 days ago • Promoted
Inside Sales Client Service Coordinator

Inside Sales Client Service Coordinator

VirtualVocations • Lawrenceville, Georgia, United States
Full-time
A company is looking for an Inside Sales - Client Service Coordinator to join their team.Key Responsibilities : Generate new sales opportunities by reaching out to inbound leads via phone calls an...Show more
Last updated: 18 hours ago • Promoted • New!