Delivery Architect, Professional Services

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

Are you ready to drive transformative solutions for our customers? Join Blue Planet, a division of Ciena, as a Professional Services Delivery Architect and become an integral part of a dynamic team dedicated to delivering excellence and innovation in the OSS domain. This role offers the opportunity to lead impactful projects, collaborate with global teams, and shape the future of telecommunications technology.

How You Will Contribute :

• Deliver high-quality, repeatable solutions with Professional Services project teams while ensuring alignment with global standards.
• Transition project delivery from the Sales team, taking ownership to ensure solutions are delivered on time and within budget.
• Lead customer workshops and design sessions, crafting technical architecture and design specifications that drive success.
• Provide expert guidance on resolving complex implementation issues and ensuring best practices for Blue Planet products.
• Manage multiple customer engagements, addressing challenges proactively and navigating client relationships effectively.
• Educate teams on industry trends, best practices, and Blue Planet solutions while continuously developing consulting and application skills.
• Advocate for improvements in practice efficiency, services, and processes to enhance overall delivery.

The Must Haves :

Nice to Haves :

Pay Range :

The annual pay range for this position is $130,900 - $209,100.

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Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.