Operations Lead / Service Delivery Manager
TriTech Enterprise Systems, Inc.Linthicum Heights, MD, US5 hours ago
Job type
- Full-time
Job descriptionBachelor’s degree in Information Technology or related discipline. 10+ years in IT operations, including 5+ years in service delivery or program leadership. Demonstrated experience managing SLA-based, multi-vendor environments. Deep understanding of cloud (AWS GovCloud preferred) and ITIL v4 processes. PMP or ITIL v4 certification. AWS Solutions Architect – Associate or higher. Experience with Splunk, Jira, and ServiceNow. Strong communication and stakeholder-management skills.
Job Description
Job Description
TriTech Enterprise Systems Inc. (TriTech) is seeking an 'Operations Lead / Service Delivery Manager' to support an onsite MD State contract. This candidate will provide leadership and be the single-point accountability for all operations, maintenance, and governance activities supporting contract. In addition, the candidate will coordinate multi-disciplinary teams across application, cloud, security, and DevOps domains to ensure uptime, compliance, and SLA performance.
Key Responsibilities
- Lead daily operations huddles, weekly CAB participation, and monthly SLA reviews.
- Manage incident lifecycle (triage → RCA → prevention) across supported systems.
- Oversee release readiness, ORC completion, and change control compliance.
- Approve SLA dashboards, audit reports, and compliance evidence before submission.
- Present CSI findings and quarterly improvement plans to the client.
- Act as escalation authority for Sev-1 / Sev-2 incidents and outage communications.
- Coordinate with OMG, SCB, CAB and PMO for governance alignment and risk tracking.
- Mentor Axseum engineers; ensure cross-training and coverage continuity.
Required Qualifications & Experience
Preferred Skills / Certifications
TriTech is an Equal Opportunity Employer!!!
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Operation Manager • Linthicum Heights, MD, US
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