Delivery Services Strategy Operations Manager

Delivery Services Operations Manager

SailPoint empowers the largest, most complex organizations by putting identity at the center of security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more. Experience a small-company atmosphere with big-company benefits.

You are a passionate operations professional who thrives on driving revenue growth through data driven strategies. You have a positive attitude, bring a high level of energy with you every day, and have a strong attention to detail. You are comfortable working in a fast-paced environment that requires the flexibility to work with moving targets and changing requirements. You bring 5 or more years of professional experience working in an operations role with a strong understanding of professional services business and metrics.

SailPoint is looking for a Delivery Services Operations Manager to support our global Delivery Services organization. Reporting directly to the Senior Director of Global Delivery Services Strategy, you will play a pivotal role in supporting the Delivery Services businesses, ensuring initiatives are executed efficiently and effectively. This role will work with Professional Services, Recurring Services, and Success Acceleration Services to support both day-to-day and strategic initiatives. This role will involve working with CRM and PSA tools to keep records up to date, forecasting accurate, and manage recurring services.

Responsibilities include creating, managing, and driving annual revenue and cost forecasting; coordinating, tracking, and reporting on delivery services revenue renewals across multi-functional teams; analyzing current processes and workflows to identify areas for improvement and implement best practices; leading initiatives to streamline operations, reduce cycles, and improve service quality; managing reporting and analysis of delivery services key metrics including sales, revenue, and margin; assisting regional leads and business owners with quarterly business review reporting and analysis; managing data and presentations for executive briefings and quarterly business reviews; coordinating with other departments, including Sales, Customer Success, Contracts, and Finance, to ensure seamless processes.

Requirements include 5+ years of experience in professional services operations; exceptional Microsoft Excel skills; proven track record of successfully managing complex projects and driving operational excellence; strong understanding of Professional Services business models and client service delivery; excellent communication and interpersonal skills; ability to analyze data, develop insights, and make data-driven decisions; proficiency in project management tools and software such as Salesforce, Certinia (formerly FinancialForce), and CPQ; strong problem-solving skills and the ability to work under pressure; proven skills at cultivating strong working relationships and working well within a team to learn and share knowledge; bachelors degree or equivalent experience (business degree a plus).

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.