Capacity Coordinator

Capacity Coordinator

At Vektor Logistics, we are dedicated to seamlessly connecting suppliers of perishable food and beverages with retailers, all while prioritizing people, fostering strong relationships, and ensuring supply chain excellence in every shipment we handle.

Your goal as part of the team is to grow your portfolio of business by focus on execution, client experience, and efficiency. We will provide the knowledge, internal strength, support, and expertise of the foundational "boots on the ground" team whose vision is to watch you soar and realize your career and financial dreams.

This role is an in-office position located in either Monterey, CA or Fresno, CA.

Duties and responsibilities include :

Execution

Answer customer / carrier calls, chats, and / or emails quickly, address all customer / carrier questions and concerns

Notates all calls and actions in appropriate places (TMS, Teams, etc.)

Performs routine tracking and tracing, updating loads as necessary

Performs corrections or updates to minor load issues

Provides solutions to site related issues and / or triages issues as necessary

Escalates larger customer, carrier, and load issues to appropriate parties / departments

Follows all Vektor SOPs

Customer Service

Source, retain, develop carrier relationships to increase network of capacity

Manage day-to-day commitments and negotiating with carriers.

Provides "best in class" customer service by actively listening to carriers, educating carriers, when necessary, effectively identifying solutions, and taking quick actions

Follows through on carrier requests to ensure satisfaction, where applicable invites feedback and seeks suggestions for improvement

Manages conflict and navigates difficult conversations with the carrier using tact and diplomacy

Performs duties and responsibilities with our customer's satisfaction as the number one priority

Efficiency

Meets or exceeds all identified department metrics and quality assurance standards

Completes activities with accuracy and compliance to Vektor and customer / carrier standards

Understands and utilizes available tools and resources including seeking help from peers and / or leadership as necessary

Has ability to work independently with minimal supervision

Other duties or responsibilities as assigned according to team needs.

Requirements

Minimum 1 year of customer service experience

Values a diverse and inclusive work environment

Proficient in Microsoft Office (Word, Excel, and Outlook) and strong internet skills

Ability to persuade, motivate, influence, and negotiate with others

Ability to work in a team environment, while also delivering independent results

Excellent verbal and written communication skills

Commitment to operational excellence and outstanding customer service

Strong prioritization and multi-tasking skills

High School degree or GED equivalent