Mitigation Project Manager

Mitigation Project Manager

SERVPRO Team Fosdick is the premier restoration and reconstruction company in Northeast Ohio. With 13 franchise locations serving the Cleveland, Akron, Mansfield, and Toledo areas, we continue to grow and expand our impact. As part of this growth, we are seeking a highly motivated, detail-oriented, and organized Mitigation Project Manager to join our team.

The Mitigation Project Manager plays a key role in our Mitigation Department, overseeing a wide range of responsibilities needed to secure, coordinate, and successfully execute mitigation projects. This position ensures that customers, clients, subcontractors, and team members receive exceptional service throughout all stages of the mitigation process.

Key Responsibilities

• Manage production crews and jobs according to SERVPRO standards and procedures
• Assign and coordinate jobs, supervise scheduling, and ensure all job requirements are met
• Monitor jobs from start to finish, maintaining clear communication and timely updates
• Conduct accurate pretesting, scoping, and estimating of services
• Build and maintain positive relationships with commercial, insurance, and residential customers
• Oversee customer-facing processes to ensure expectations are met or exceeded
• Monitor and follow up on all assigned jobs, updating the Mitigation Operations Manager as needed
• Manage relationships with centers of influence (COIs)
• Resolve issues quickly and effectively as they arise
• Oversee scheduling of jobs, resources, and crews per SERVPRO guidelines
• Manage job file documentation, profitability, and operational efficiencies
• Train, manage, and help recruit production personnel
• Create and / or review job scopes for accuracy and clarity
• Review all job paperwork (scopes, estimates) to ensure team readiness

Qualifications

SERVPRO is an Equal Opportunity Employer

Compensation : $52,000.00 - $60,000.00 per year