Robotics Field Service Engineer

At Formic, we're on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x.

Built upon deep expertise in robotics and manufacturing, our unique full-service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best-in-class uptime, support, and maintenance services. We are creating a new era of supercharged efficiency and competitiveness for US manufacturers.

As the world faces growing pressure from tariffs, rising costs, and labor shortages, Formic is uniquely positioned as the industry leading solution to overcome these challenges. Fueled by our vision for a re-industrialized domestic supply chain, everything we do is aimed at growing "Made in America" products. And we're growing fast - achieving 7x growth in production hours YoY.

Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Lux Capital, Initialized Capital, Blackhorn Ventures, Mitsubishi HC Capital NA, and CEOs and founders of multiple Fortune 50 companies.

About the Production Optimization Team

The Production Optimization team is responsible for delivering uptime, performance, and insight across Formic's nationwide fleet of robotic systems. This team is deeply technical and customer-facing—at the intersection of automation engineering, field service, and business impact.

Robotics Field Service Engineer (FSE)

The Robotics Field Service Engineer (FSE) plays a critical role in this mission. You will diagnose issues, perform maintenance, monitor systems, and interact with customers to ensure optimal performance. You'll work hands-on with equipment from OEMs like Fanuc, Yaskawa, ABB, Universal Robots, and others across food, packaging, CPG, and logistics environments.

What You'll Do

Field Service and Support

• Perform preventative, corrective, and predictive maintenance for robotic manufacturing cells
• Respond to alarms or escalations (remote or on-site), diagnosing and resolving issues in accordance with customer ASA (agreed service agreements)
• Provide on-site production support and informal training to operators and technicians
• Use CMMS tools (e.g. MaintainX) to log and track all field activity, asset status, and spare parts needs
• Coordinate self, vendors, and partners for in-field support—including scheduling and customer alignment
• Maintain a clean, safe work environment and ensure compliance with OSHA and Formic safety standards

Monitoring, Documentation, and Insights

Customer Interaction & Relationship Building

What Makes You a Great Fit

Required

Preferred / Bonus Points

Success in this role looks like

This role is ideal for field engineers who are mechanically sharp, detail-oriented, calm under pressure, and passionate about the future of American manufacturing. If you're looking to be part of a fast-paced, mission-driven company at the leading edge of automation—this is your chance.

Our Total Rewards

At Formic, we believe you perform your best when you're supported in caring for yourself and your loved ones. That's why we've thoughtfully designed a comprehensive benefits and perks package for our full-time, U.S.-based team members, including :

Compensation Philosophy

Formic's compensation packages - including salaries and equity - are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a critical part of our mutual investment : when Formic succeeds, so do you.

Final compensation packages are carefully customized based on candidate preference for cash and equity balance, experience, geographic location, and market considerations. Our goal is to attract and reward top talent who will significantly impact our organization. We're open to meaningful discussions about compensation structure to secure exceptional team members.

The anticipated base pay range for this position is detailed below.

Base Salary Range : $70,000 - $120,000 USD

What we look for

Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding the accessibility of our roles, please reach out to care@formic.co.

At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.

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