QA Engineer

About the Company

Recura, now a part of PatientNow, is an AI startup building automated sales and marketing for cash‑based medical clinics. Our customers are majority women‑owned businesses and rely on us to deliver intelligent, reliable AI experiences that drive revenue and growth and serve their customers.

The Role

As our Founding QA Engineer, you’ll build and own the systems that ensure our AI agents, integrations, and platform work flawlessly for every customer. You’ll design and execute test plans, write automation and regression tests, manage the bug backlog, and gate our daily release cycle. This is a hands‑on role that blends technical testing, process creation, and proactive quality management - perfect for someone who wants to define QA from the ground up at a fast‑moving AI startup.

This role will be required to be in‑office at our Brooklyn, NY location.

What You’ll Do

• Own release testing and quality gates – approving daily releases and ensuring that new builds meet reliability and functional standards.
• Develop and maintain test automation for key features and integrations using tools like Playwright or Cypress.
• Manually test major new features and customer flows, creating detailed checklists and regression suites.
• Proactively identify and reproduce AI agent failures , including testing phone and text conversations with customers’ AI agents to ensure natural, accurate, and compliant interactions. Log and track issues to resolution.
• Own the bug backlog – prioritize, communicate with engineering, and ensure critical issues are resolved before release.
• Collaborate with support to reproduce customer issues and document reproducibility steps; act as backup for the support team during spikes or outages.
• Write and maintain test plans and release checklists for new features and major releases.
• Continuously improve QA processes – implement structure, automation coverage, and visibility into product quality metrics.

Competencies

Education / Experience

Why Join Us

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods.

The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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