Customer Service Specialist

A company is looking for a Product Specialist - Tier 1.

Key Responsibilities

Engage with customers through phone, email, and chat to answer questions and resolve issues

Customize interactions to meet individual customer needs and meet service quality goals

Utilize multiple systems to provide efficient solutions and educate customers on available features

Required Qualifications

Availability to high-speed internet and a private workspace

Ability to work between the hours of 7 : 45 AM - 7 : 00 PM EST, Monday - Friday

Experience in a customer service-related position, strongly preferred

High volume call experience, strongly preferred

Familiarity with Google Workspace and Help Desk Ticketing Systems, strongly preferred