Product Support Engineer

Product Support Engineer

Semperis focuses on creating an employee experience that is aligned with our visionbeing a Force for Goodstarting with being a good workplace. Semperis is recognized as one of America's Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years. With teams around the world, you'll be working alongside top global talent in Cybersecurity and Identity Access Management.

If you are a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skillswe'd love to meet you.

We are looking for a Product Support Engineer to join our team.

3 flexible days per week in the office. Addison, TX

What you will be doing :

As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team. You will be responsible for solving technical issues and provide stellar customer service on our security and identity products offered to our customers. You will be integral in shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams.

What you will bring :

Technical Skillset Required

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).
• Experience with Cloud technologies like Azure, AWS, and Google.
• Basic knowledge with analyzing TCP-dumps, Wireshark.
• Customer Facing support experience in a highly technical environment.

Responsibilities :

Additional Requirements :

Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our officesor where the job description specifies a required locationwill follow our hybrid work model. This includes working onsite three days per week and remotely the remaining days.

Semperis is an Equal Opportunity Employer

Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and / or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.