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Club Manager
Club ManagerPlanet Fitness • Tuscaloosa, Alabama, US
Club Manager

Club Manager

Planet Fitness • Tuscaloosa, Alabama, US
30+ days ago
Job type
  • Full-time
Job description



The Club Manager is responsible for overseeing daily gym operations to ensure a high-quality, Judgement Free experience for all members, while also driving the club’s financial performance. This role requires hands-on leadership to recruit, develop, and manage a high-performing team, as well as maintain a clean, welcoming, and safe environment.

Essential Duties and Responsibilities

Staff Leadership & Management

  • Recruit, hire, train, and develop all club staff, including Member Service Representatives, Trainers, and Custodians.

  • Lead by example and provide consistent coaching and mentorship aligned with PF core values.

  • Create and maintain staff schedules, ensuring full coverage at all times; provide shift support when needed.

  • Manage employee relations, including conflict resolution, performance evaluations, and disciplinary action when necessary.

  • Serve as on-call support 24/7 to address urgent club needs and emergencies.

Customer Experience

  • Foster a welcoming, supportive environment for all members, guests, and prospective members.

  • Ensure that superior customer service is delivered consistently across all member interactions.

  • Oversee all front desk functions including:

    • Member check-in

    • Phone and in-person inquiries

    • New member sign-ups

    • Club tours

    • Membership account support

  • Ensure smooth and timely opening and closing of the club each day.

Facility Operations

  • Ensure the facility remains clean, well-maintained, and safe at all times; actively participate in daily cleaning tasks.

  • Identify and communicate equipment repair needs promptly; coordinate with appropriate vendors or maintenance teams.

  • Enforce and uphold all safety protocols for members, staff, and equipment usage.

Administrative & Financial Oversight

  • Support marketing and promotional initiatives; ensure staff is well-trained on current campaigns.

  • Manage club expenses and authorize necessary purchases and refunds.

  • Complete and submit HR documentation, including payroll-related forms, in coordination with the Corporate Payroll Team.

  • Track and analyze club performance metrics on a weekly, monthly, and annual basis.

Qualifications

  • Proven leadership and customer service experience (fitness industry preferred).

  • Excellent communication, organizational, and conflict-resolution skills.

  • Basic proficiency in Microsoft Office Suite and general computer usage.

  • Current CPR certification (required).

  • High school diploma or GED (required).

  • Must be 18 years of age or older.

Physical Demands

  • Must be able to stand and walk for extended periods throughout the shift.

  • Frequent verbal communication in person and over the phone.

  • Ability to occasionally lift up to 50 lbs.

  • Possible exposure to cleaning agents and chemicals.

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Club Manager • Tuscaloosa, Alabama, US

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