Agile Product Management Senior Manager

This Chief Technical Product Owner (CTPO) role will lead a team of TPOs for products that create and / or consume clinical and financial opportunities, including Opportunity Management System (OMS) and HealthConnect 360 (HC360).

The role will have direct management responsibility for a team of TPOs supporting the OMS and HC360 products through the entire Agile value delivery cycle, including close collaboration with business partners to create market-driven roadmaps, quarterly program increment planning, supporting the bi-weekly sprint cadence, assisting in design and testing, and supporting releases and production support.

Responsible for managing the work of the team, as well as resource planning and career management. Must be comfortable working with a high amount of ambiguity and demonstrate strong collaboration skills with all partners, peers, and staff.

Responsibilities

• Cultivates a close working relationship with Business Product Owners (BPO) and other stakeholders to create a product roadmap that maximizes value, drives earnings growth, and improves customer outcomes.
• Fully understands customer needs (proposes, influences and shapes market research, can turn customer insights into action), external environmental influences, and competitive offerings and provides key input to the feature roadmap.
• Supports discovery, ideation, estimation and value analysis for potential new product features, in partnership with the BPOs, Architects, Engineering leaders, and other stakeholders.
• Provides oversight of intake activities and supports the creation of estimates when needed.
• Independently manages and influences cross-functional relationships, as required for features within the program backlog.
• Provides guidance and mentorship to direct reports and other TPOs, and provides input into their features and / or user stories as needed.
• Leads TPOs in Story Mapping, adoption and utilization of Agile best practices to decompose work from themes, p-epics, epics / features and stories.
• Partners with and supports Architects and Engineering leaders in the development of solution options, identification and prioritization of enablers and dependencies, and the identification of constraints, guidelines, and non-functional requirements as they relate to features within the program backlog.
• Partners with Delivery Manager in scope management, risk management, communication management, dependency management, and PI Planning and execution.
• Resolves escalated issues related to feature and user story issues when appropriate.
• Provides comprehensive consultation related to p-epics, epics / features and stories to Business and Technology partners and leadership, on all phases of the value delivery cycle.
• Participates in resource and capacity planning.
• Provides regular and ongoing leadership, coaching, mentoring, and guidance to TPO direct reports, including weekly 1 : 1s, quarterly check-ins, and annual compensation reviews.

Skills / Technologies

• Strategic and creative thinker with ability to think outside the box and translate strategies and customer insights into actions / features / implementation.
• Strong negotiation skills with ability to rationalize between needs, ability to deliver, cost, time, and quality.
• Excellent problem solving and analytical skills
• Excellent project management skills with a strong understanding of business processes and operations.
• Proven ability to tie together complex issues and implement solutions to meet the needs of the enterprise, clients and customers.
• Proven ability to lead cross-functional teams and drive results with strong sense of urgency.
• Team player with proven ability to foster and manage working relationships within a matrix environment
• Ability to handle multiple priorities
• Superior collaboration and verbal and written communication skills
• Superior influencing and presentation skills
• Experience working in diverse disciplines within Cigna or equivalent healthcare industry experience
• Demonstrated experience working with users to identify and validate requirements
• Familiarity with cloud infrastructure / service concepts is a plus
• Familiarity with data, services, and API technologies
• Experience managing and mentoring the work of product managers / product owners and / or other technology workers either as a direct manager or as a lead in a matrix organization.
• Experience with supporting the design and testing efforts on projects, including skills in data analysis and system logical design .
• Certified SAFe PM / PO and SAFe Agilist and / or significant knowledge and experience in Cigna Agile value delivery cycle and supporting tools, techniques, and processes.
19 days ago