Senior Director, Head of Data Analytics & Insights

Description

:

Essential Responsibilities:

• Define and champion the enterprise-wide analytics vision and strategy.
• Influence executive leadership on leveraging analytics for business transformation.
• Oversee governance, compliance, and scalability of analytics solutions.
• Drive cross-functional alignment to embed analytics into organizational culture.
• Measure and communicate the business impact of analytics initiatives at the executive level.

Expected Qualifications:

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

This is not a traditional analytics leadership role. You willboth lay out the future vision of the analytics operating model while managing and standardizing the day-to-day operations of a large analytics team.

• Establisha new operating modelfor insight consumption,onethat includesproactive anomaly detection, narrative-driven reporting, and natural language insights delivered directly into tools like Slack and email.

• Ability to serve as a strategic thought partner to senior Global Marketsleadership, providing clear, data-driven guidance that informs decision-making

• Lead the analytics team composed of analytics professionals structured across several pods,ensuring that stakeholderslike product managers and commercial leads, all the way up to business heads at the EVP levelhave access to high-quality, actionable insights that reflect the true state of the business.

• Oversee and deliverexecutive-grade OKR tracking and reporting,supporting high-visibility business rhythms with precision and speed.Understanding the business is just as important as your technical chops.

WhatYou’llOwn(Responsibilities):

• Lead the transformation of our analytics operating modelfrom static dashboards to a layered system of trusted data, shared metrics, and intelligent insight delivery.

• Build and enforce adashboard hierarchy (single → double → triple click)that ties every metric to strategic OKRs and downstream actionability.Help guide the rationalization of dashboards and reporting assets to promote clarity and efficient insight consumption

• Elevate our OKR reporting practice,initially through refined scripting, source alignment, and PowerPoint automation,while architecting the shift to dynamic BI delivery (e.g., Looker Pulse,SalesforceCRMA, ReactJS,Slack-native reporting, AI-generated voiceovers).

• Experience contributing to data governance practices and supporting consistent metric definitions to ensureaccuracy andreliability of core business reporting.

• Embed insights into the flow of workby partnering with LLM engineers and platform leads to drive Slack, email, and executive summary integrations.

• Oversee three key pillars:

• Merchant and CommercialAnalytics:responsible for end-to-end analysis of transaction activity, payment volumes, revenue, and margin across segments, channels, and products,delivering insight into business performance, partner impact, and monetization levers that drive growth and profitability.

• Data & Analytics Enablement:Senior-level liaison into PayPal’s broader data infrastructure, tooling, and governance ecosystem.

• Pipeline and Forecast Management:responsible foraccuratepipeline and forecast aggregation from multiple data sources and platforms.Providedata backedinsights on conversiontrends,productivityand other KPIs. Buildanalyticsmodels to enhance accuracyofforecasts for New Salesand Portfolio performance.

• Partner cross-functionallywithSales, channel,compensation,business ops, finance, datascience andengineering, and AI platform teams to influence tool adoption and insight accessibility.

• Be acultural driverfor how we use data: shifting the organization away from “pulling dashboards” to “being alerted when it matters.”

WhatWe’reLooking For

• 15+ years of experiencein business analytics, data strategy, ordatatransformation roles, with a proven ability to lead throughambiguity.

• Familiarity withtheGoogle Analytics product suite (GCP, Looker Studio Pro / Looker Core,Tableau,BQ, etc.)as well as integrations with various LLMs or other productivity tools (i.e.Slack, Teams, etc.)and how they support semantic modeling, real-time dashboards, and narrative reporting.

• Familiarity with Salesforce (ideally) or other CRM systems and how to make these CRM systems work well within a broader data environment (e.g., connecting Salesforce to GCP)

• Strong executive communication andstorytelling skills,you can translate noise into clarity for stakeholders at every level.

• Experience leadingdiversemulti-functional teams across product analytics, GTM/commercial analytics, and infrastructure liaison rolesthat span across time zones.

• Demonstrated ability to evolve how insights are consumed—from manual PowerPoint decks to live dashboards, Slack alerts, and AI-generated summaries.

• Comfortablecollaborating with LLM engineers, data scientists, and platform teams, even if not building models directly.

• High operational rigor: you bring structure and focus to dashboard sprawl, redundant queries, and fuzzy stakeholder asks.

Preferred Qualifications

• Experience leading analytics or reporting teams infintech, payments, or enterprise-scale SaaS environments.

• Familiarity withOKR methodologies and executive-level reporting cycles.

• Exposure toAI-enhanced BI tools such asLookerCore, Looker Studio Pro,with GPT integration.

• Experience working with distributed analytics teams, including offshore (e.g., India) collaboration models.

Why This Role Matters

This is a chance tofundamentally change how data drives decisionsat one of the most impactful financial technology companies in the world.You’llown both thevision and the execution path: from today’s reporting environment to tomorrow’s intelligent, contextual, and automated analytics experience.

Ifyou’rea builder, operator, and storytellerwith strong data science underpinning,who’sexcited by the challenge of scalingand modernizing a fullstackdata and analytics functionin a global enterprise,we’dlove to hear from you.

Subsidiary:

PayPal

Travel Percent:

0

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The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

New York City, New York | ($218,000.00 - $323,950.00 Annually)

Additional Location(s) | Pay Range:

San Jose, California | ($218,000.00 - $323,950.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit .

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click to view the notice.