Claims Operations Specialist

Overview

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves on a mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values :

• Integrity : Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage : We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together : The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

SmithRx is an equal opportunity employer committed to creating a diverse environment. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.

Job Summary

As a Claims Specialist, you will play a pivotal role in ensuring exceptional member satisfaction and operational efficiency within our dynamic Health-Tech environment. You will be responsible for the accurate and timely processing of complex non-electronically submitted claims, including direct member reimbursements and commercial out-of-network claims. Beyond routine processing, this role demands proactive problem-solving, acting as a critical liaison between members and our clinical team for denied reimbursements, and initiating prior authorization processes to ensure seamless continuity of care. You will leverage your expertise to uphold claims integrity, drive process improvements, and provide essential cross-functional support to our account management, member support, and other customer success teams, contributing directly to our mission of transforming healthcare. Projects and other tasks that may arise and be assigned as needed.

What you will do

What you will bring to SmithRx

What SmithRx Offers You

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