Senior Customer Success Manager
VirtualVocationsVan Nuys, California, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Senior Customer Success Manager, East.
Key Responsibilities :
Establish and maintain relationships with key decision makers within assigned accounts
Partner with the Account Team to identify opportunities for expanded usage and facilitate executive-level engagements
Measure and monitor customer performance against KPIs and manage escalations for successful resolution
Required Qualifications :
Bachelor's Degree in Business, Computer Science, Information Systems, or related field
8+ years of experience in account management / customer success in a software company
Experience negotiating and closing customer contracts (renewals & expansion)
Track record of leading technical conversations and persuading action based on solution value
Understanding of DevOps, Test Data Management, Agile, CI / CD, and Masking
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Senior Manager Customer • Van Nuys, California, United States
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