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Senior Customer Success Manager

Senior Customer Success Manager

Social Native IncLos Angeles, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L’Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions.

We are seeking a Senior Customer Success Manager (CSM) to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively.

Key Responsibilities :

Client Strategy & Success

  • Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape.
  • Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI’s and overall marketing goals.
  • Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning.

Account & Revenue Management

  • Maintain and grow client relationships by driving retention, renewals, and expansion opportunities.
  • Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI.
  • Identify opportunities to optimize and scale client programs through tailored solutions and best practices.

    • Cross-Functional Collaboration

  • Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs.
  • Partner with creators to ensure content meets brand expectations and delivers measurable impact.
  • Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements.

    • Qualifications :

  • 4+ years of experience in account management or customer success, working directly with marketing agencies or brands.
  • Strong understanding of the digital marketing landscape & direct experience within the social media / influencer marketing space.
  • Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives.
  • Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations.
  • Analytical mindset, with the ability to interpret data and provide actionable insights.
  • Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving.

    • Social Native Perks :

    One of the best perks about Social Native is working with amazing talented people! Come see what it’s like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great.

  • Attractive health, dental and vision insurance coverage
  • Competitive compensation structure
  • 401(k) retirement plan
  • Unlimited vacation policy
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    Senior Manager Customer • Los Angeles, CA, US