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Seasonal Customer Service Assistant

Seasonal Customer Service Assistant

Clarity RecruitingMontclair, NJ, United States
19 hours ago
Job type
  • Full-time
Job description

We are seeking a friendly, reliable, and detail-oriented Customer Service Assistant to join our team. In this role, you will be the first point of contact for customers, providing timely and accurate assistance, resolving inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities :

  • Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner.
  • Provide product / service information, troubleshoot issues, and assist in resolving complaints.
  • Process orders, forms, applications, and requests accurately and efficiently.
  • Maintain customer records by updating account information.
  • Follow up with customers to ensure their issues are resolved.
  • Collaborate with other departments to address customer needs and improve service delivery.
  • Adhere to company policies, procedures, and standards.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements :

  • High school diploma or equivalent (some positions may require additional education or experience).
  • Previous experience in customer service or a related field is preferred.
  • Excellent communication and interpersonal skills.
  • Proficient with computers and common office software (e.g., Microsoft Office, CRM systems).
  • Ability to multitask, prioritize, and manage time effectively.
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    Customer Service Assistant • Montclair, NJ, United States

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