Part-Time IT Help Center Support Technician

Part-Time IT Help Center Support Technician

Job No : 498491

Work Type : Staff Part-Time

Location : Denver, CO

Categories : Information Technology

Position Summary

As a part-time Help Center Support Specialist, you'll be the friendly and knowledgeable face of the IT Help Center. You'll work in person with students, faculty, and staff, assisting with technical support needs ranging from password resets to device troubleshooting and preparing loaner equipment. You'll also support back-of-house operations, including imaging and configuring Macs and PCs, running diagnostics, and helping manage service center inventory.

This role requires a strong commitment to always maintaining customer privacy and data security, in line with company policies and compliance standards.

This role is ideal for someone who enjoys face-to-face support, is naturally curious, and thrives on solving problems with patience and professionalism.

This is a non-benefited position dependent on available funding and performance, not to exceed 1,000 hours in a calendar year.

Essential Functions

• Provide in-person technical support to students, faculty, and staff at the IT Help Center front desk
• Document tasks, resolutions, and updates in ServiceNow and assist with documenting support procedures and best practices
• Troubleshoot and resolve common device issues including hardware, software, and login problems
• Collaborate with Help Center and IT Customer Services team members to escalate or resolve complex issues
• Issue and help onboard faculty and staff with new computers, including initial setup and orientation
• Image and configure Macs and PCs for deployment using university tools and standards
• Perform diagnostics and basic hardware / software repairs under supervision
• Assist with managing and preparing loaner devices for distribution
• Accept obsolete or surplus university devices for secure disposal or recycling
• Take part in IT projects involving device deployment or support enhancements
• Support walk-up (in-person) users as needed
• Maintain a clean and organized workspace in the Help Center service area
• Mentor new Help Center staff under the guidance of the Help Center Lead
• Perform related work as required or assigned

Knowledge, Skills and Abilities

Required Qualifications

Preferred Qualifications

Working Environment

Physical Activities

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include :

Work Schedule :

Application Deadline

Applications will be reviewed as they are received. For consideration, please submit your application materials by 4 : 00 p.m. (MST) November 28, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Hourly Range

The hourly range for this position is $20.00-$23.00.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.

Benefits

The University of Denver offers some benefits for non-benefited employees. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver .

Please include the following documents with your application :

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and / or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement .

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

To apply, visit https : / / jobs.du.edu / en-us / job / 498491

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