Guest House Front Desk Agent

Title : Guest House Front Desk Agent

Pay Rate Range : $25.00 $27.50 / hr (DOE)

Employment Type : Contract

Schedule : Full-time, variable shifts (primarily evenings & weekends; typical shift ~2 : 00 / 2 : 30 PM 10 : 30 / 11 : 00 PM; some day shifts 6 : 30 AM 2 : 30 PM as needed)

Location : Stanford, CA 94305

Tekberry is looking for a dependable and customer-focused Guest House Front Desk Agent to work onsite with our client, a premier university-operated hotel and guest facility. In this role, you will provide hotel-style front desk and concierge service at a 24 / 7 operation, supporting guests that include visiting scholars, researchers, executives, and other campus visitors.

As a Tekberry W2 employee, you will have access to health benefits including medical, dental, and vision coverage.

Responsibilities Front Desk & Guest Services (50%)

Provide warm, professional, and courteous service to all guests at a 24-hour front desk.

Answer multiple phone lines in a fast-paced environment; relay messages between guests and staff as needed.

Handle check-in and check-out processes, room changes, and extensions in accordance with established procedures.

Coordinate and respond to email inquiries related to reservations, travel details, and guest needs.

Provide basic concierge assistance (campus directions, local amenities, dining, transportation options, etc.).

Hotel Operations & Concierge Support (30%)

Make, modify, and cancel reservations using hotel systems and established guidelines.

Assist guests with travel and transportation arrangements, including local shuttles, ride shares, and campus navigation.

Coordinate guest services such as dry cleaning, package handling, and safe deposit access.

Perform basic porter duties : deliver packages, mail, faxes, and assist with luggage transport and storage.

Escort guests to rooms when needed and ensure a welcoming, informative arrival experience.

Safety, Driving & Administration (20%)

Drive a shuttle van or golf cart to transport guests or move between campus locations (3 6 hours per week on average).

Monitor building access and key control; report safety or maintenance issues and submit minor repair work orders.

Coordinate room readiness and communicate with housekeeping to support smooth turnover and guest satisfaction.

Review daily transactions for accuracy and prepare billing / folios for financial processing.

Follow all Stanford and department policies, including safety, confidentiality, and vehicle operation requirements.

Must-Have Qualifications

High school diploma or GED.

Minimum 6+ months of customer service experience in a fast-paced hospitality or front desk environment (hotel, resort, guest services, or similar).

Valid California Non-Commercial Class C Driver's License and ability to pass an MVR for driving guests (van or golf cart) day or night.

English fluency (written and verbal) and strong, clear communication skills.

Demonstrated accurate cash handling skills and experience.

Basic computer and typing skills (email, calendar, reservation systems, MS Office or similar).

Professional, calm demeanor with the ability to multitask and stay composed under pressure.

Preferred Qualifications

1 2 years of hotel front desk, concierge, or guest services experience.

Prior experience in a university, conference center, or 24 / 7 hospitality environment.

Strong business writing skills for responding to guest emails and internal correspondence.

Work Environment & Physical Requirements

Onsite role at Stanford campus guest house / hotel.

Variable schedule including evenings, weekends, and holidays as part of a 24 / 7 operation.

Constant standing / walking during an 8-hour shift and frequent computer, phone, and in-person interaction.

Ability to occasionally lift, carry, push, or pull luggage and other items weighing 21 40 lbs (and rarely more than 40 lbs).

Tekberry offers a $100 referral bonus for referrals resulting in successful placements!

Tekberry, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under applicable laws.

Tekberry, Inc. is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE) .

By submitting your resume, you consent to receive communications from our organization via text message. All texts are sent by real people, and we look forward to connecting with you about this opportunity!

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