Talent.com
Front Desk Manager

Front Desk Manager

San Francisco StaffingSan Francisco, CA, US
1 day ago
Job type
  • Full-time
Job description

Front Office Manager

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. Salary is $85,800 Relocation Assistance available.

Candidate Profile Core Work Activities

Maintaining Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serving as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all day-to-day operations.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

    • Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Responds to and handles guest problems and complaints.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  • Ensures employees understand customer service expectations and parameters.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Managing Projects and Policies

  • Implements the customer recognition / service program, communicating and ensuring the process.
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures to maximize room revenue and control property occupancy.
  • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

    • Supporting Human Resource Activities

  • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Solicite employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.

    • Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Performs all duties at the Front Desk as necessary.
  • Runs Front Desk shifts whenever necessary.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

    • Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Education and Experience

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    • The salary for this position is $85,800 annually.

    Create a job alert for this search

    Front Desk Manager • San Francisco, CA, US

    Related jobs
    • Promoted
    • New!
    Front Office Manager

    Front Office Manager

    Vaco by HighspringBelvedere, California, United States
    Full-time
    Culver City, CA (Fully Onsite).Long-Term Temporary Opportunity.A growing office in Culver City is seeking a professional and highly organized Front Office Manager to support daily operations and se...Show moreLast updated: 20 hours ago
    • Promoted
    Front Desk Sales Associate / Assistant Manager

    Front Desk Sales Associate / Assistant Manager

    The Lash Lounge Oakland - RockridgeOakland, CA, US
    Full-time
    We are looking for a highly motivated and experienced Front Desk Sales.Salon Manager for The Lash Lounge in Oakland,CA.The Lash Lounge is the premier salon for lash extensions in the United States....Show moreLast updated: 30+ days ago
    • Promoted
    Experience Guide (Front Desk Associate)

    Experience Guide (Front Desk Associate)

    The NOW BurlingameBurlingame, CA, US
    Full-time
    An environment where diversity is celebrated.A positive, empathetic, and supportive team and company.Aesthetically inspiring work environment. Competitive compensation + generous commissions.Schedul...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Associates, Pine Street

    Front Desk Associates, Pine Street

    EquinoxSan Francisco, CA, US
    Full-time
    Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly gro...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk

    Front Desk

    Grand Fitness Mgmt, LLCEmeryville, CA, US
    Full-time
    Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations.We strive to achieve Planet Fitness’ mission to enhance people’s lives...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Manager

    Front Desk Manager

    SPENGA Los GatosLos Gatos, CA, US
    Temporary
    A Front Desk Manager is a positive, energetic and efficient individual who warmly welcomes and takes care of members.SPENGA brings a unique all in one experience to boutique fitness.Join one of the...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Associates, Berkeley

    Front Desk Associates, Berkeley

    EquinoxBerkeley, CA, US
    Full-time
    Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly gro...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Supervisor

    Front Desk Supervisor

    Courtyard by Marriott RichmondRichmond, CA, US
    Full-time
    Provide clear direction to Front Office staff, assigning work and instructing agents in details of work while enhancing team morale. Observe and train Front Office staff performance and encourage im...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk

    Front Desk

    UFC GymConcord, CA, US
    Full-time
    We Empower the Fighting Spirit in You!.Competitive base salary plus bonus.Comprehensive health benefits : .Full coverage for medical, dental, and vision. Complimentary access to all our fitness center...Show moreLast updated: 15 days ago
    • Promoted
    Front Desk & Operational Supervisor

    Front Desk & Operational Supervisor

    Think Academy USSan Jose, CA, US
    Full-time
    Front Desk & Operations Supervisor.Full-Time | 30-40 hrs / week (Tuesday–Sunday).Health Insurance | 401K | Sick leave | Growth Opportunities in Education Sector. Think Academy is looking for...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Agent

    Front Desk Agent

    VNR MGMTSan Bruno, CA, US
    Full-time
    Hotel / Department : Front Desk Operations.Reports to : Hotel Operations Manager.Job Overview : Check-in / check-out hotel guests courteously and efficiently. process all payments according to established...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Associates, Palo Alto

    Front Desk Associates, Palo Alto

    EquinoxPalo Alto, CA, US
    Full-time
    Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly gro...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk

    Front Desk

    Think Academy USSan Jose, CA, US
    Full-time
    Full-Time | 30-40 hrs / week (Tuesdays–Sunday).Health Insurance | 401K | Paid Sick leave | Growth Opportunities in Education Sector. Think Academy is looking for a highly motivated and service-o...Show moreLast updated: 30+ days ago
    • Promoted
    Sales / Front Desk

    Sales / Front Desk

    Hotworx - Belmont CABelmont, CA, US
    Full-time
    Thank you for your interest in becoming part of the HOTWORX, Belmont team.Trainer Sales Associate Mission : .To provide superior customer service, drive traffic into the location, continually increas...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Ambassador

    Front Desk Ambassador

    xAISan Francisco, CA, US
    Full-time
    AI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering exc...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Agent

    Front Desk Agent

    AccorHotelSan Francisco, CA, US
    Full-time
    B;​​​​Since 1907, Fairmont has served as the San Francisco residence for U.The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaur...Show moreLast updated: 30+ days ago
    • Promoted
    Office Manager - Front Desk

    Office Manager - Front Desk

    JAMES C. WU MD, Inc.Daly City, CA, US
    Full-time
    Organized, Proactive, and Dependable.Competitive hourly rate with raises, training, and career growth.You’re a natural organizer and quiet leader — confident yet humble, detail-oriented...Show moreLast updated: 22 days ago
    • Promoted
    Front Desk Supervisor ($25 / hr)

    Front Desk Supervisor ($25 / hr)

    The Westin Palo AltoPalo Alto, CA, US
    Full-time
    The Front Desk Supervisor at The Westin Palo Alto is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional service throughout their stay.The...Show moreLast updated: 7 days ago