Service Manager

Are you looking for a job that will challenge your leadership skills while allowing you to make a difference in people’s lives?

Are you an organized and proactive individual with a passion for ensuring the smooth operation of day-to-day business activities?

Do you want to be "THE MAN" to grow a branch!?

If so, you’re in luck! Mr. Electric is looking for an Electrical Service Manager to join our team, so apply today!

Why You Should Join Our Team as a Service Manager

• 65k annual salary- PLUS weekly, monthly, quarterly & annual bonus can easily push the pay into the 6 figures
• 401k Company match- Let us help you retire when you want to.
• Health- Ask us about the flexible plan we offer.
• We Invest in You If you are a job jumper, don't apply. We are looking to find the right fit and pour into that person for the long haul!
• We Help You Achieve Your Goals We’ll show you how you can control your income growth and reach your personal financial goals.
• Birthday and anniversary gifts- because why not?
• Advancement opportunity- We are going places and need people to go with us. We will share the Organizational chart with you and you can work for your promotion from day one.
• Great Work Culture- One of our codes of value is "Having fun in the process". Where else are you gonna find that?!
• 6 Paid holidays- Sorry it's not 7, but come on we're not a government job : )
• Chrismas week off- We love Christmas! We also believe family time is important; That is more than "word-service", we put our money where our mouth is!
• Ongoing training (Leadership, Sales, Products, How to run Business, Customer Service....)- We hate being stagnant! If you are content with being Okay, fine, or average, DON'T APPLY! We are really good and only getting better.
• Great Work Culture- One of our codes of value is "Having fun in the process". Where else are you gonna find that?!
• Up to 3 weeks of Paid vacation-
• Plus the boss is really cool ... ;)

Here are Your Responsibilities as the Electrical Service Manager at Mr. Electric

As a Service Manager, you are a key member of our team. You will be managing a team of Service Professionals (SP) who are the face of Mr.

Electric and our service electricians.

Here are the primary responsibilities for this position :

• You will hire, train and manage the performance of the Service Professionals to ensure we’re providing excellent customer service, quality of work all while hitting revenue goals.
• You will handle escalated customer issues that cannot be resolved by a Customer Service Representative or Service professionals
• You will identify areas of improvement within the SP team to improve efficiency and customer satisfaction.
• You will provide ongoing field support to Team Leads and SPs.
• You will be the "go-to" person for all things field operations

Here’s How We Measure Success

• Top-Notch Customer Satisfaction You will be responsible for ensuring a high level of customer satisfaction by training SPs to deliver an amazing customer experience.
• Efficiency By utilizing operational metrics, you will be evaluating your team and implementing any improvements to enhance the efficiency of the SP team.
• Gross Profit By increasing sales and decreasing cost per job, you will grow the success of your branch.

How to Know If You Are a Good Fit

As a Mr. Electric Service Manager,

• You focus on the positive and enjoy being around upbeat people.
• You keep your promises to the customer and the team.
• You are detail-oriented in your work, when communicating with customers, and developing the skills of our team.
• You are professional by nature, and it shows up in everything you do.
• You are comfortable with data entry and using technology.
• You enjoy meeting new people and building new relationships.
• You welcome feedback and are always looking to sharpen your skills.
• You have a strong attendance record.

Job Requirements

The following are the minimum requirements for the Electrical Service Manager position.

3+ years of service experience in any trade with 5 work references.

5+ years of Management experience with 5 work references.

• Strong organizational, project management, and problem-solving skills
• Strong written and verbal communication skills
• Willingness to take classes in leadership and business management.

If you are ready to take the next step in your career as a Service Manager, and want to join a team where you are valued and can excel, APPLY TODAY!