Hospital Communications Representative / Telecom Dispatcher / PBX, UW Medicine Operator Services

Hospital Communications Representative / Telecom Dispatcher / PBX

UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative / Telecom Dispatcher / PBX. Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC). Provide prompt courteous service using your excellent communications skills with internal and external customers. Be a part of a team dedicated to supporting UW Medicine where Patients Are First.

UW Medicine Telecom Team provides 24 / 7 coverage answering the UWMC and HMC switchboards. Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls. We receive, and route calls for our patients, their families, and staff.

Primary Job Responsibilities

• Answer all incoming calls into the main telephone numbers for the medical centers
• Transfer external and internal calls
• Provide visitor information and general customer service reception
• Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies
• Paging services for patients, staff, and medical providers
• Monitor and respond to alarms

Requirements

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. Join our mission to make life healthier for everyone in our community.

Pay Range Minimum : $21.20 hourly

Pay Range Maximum : $26.11 hourly

This is a temporary position

Union / Bargaining Unit : SEIU Local 925 Nonsupervisory

The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.