IT Services & Network Technician

Overview

Riedel Communications develops, manufactures and distributes pioneering real-time networks for video, audio, data and communications for broadcast, pro-audio, event, sports, theatre and security applications worldwide. Our products reflect today's cutting-edge technologies, translating tomorrow's requirements into today's solutions. Riedel also includes a large Managed Technologies Division that provides radio and intercom services, event IT solutions, as well as fibre-based and wireless audio and video transmission systems for major events.

As a result of our continued growth, Riedel Communications is looking to hire a talented and motivated candidate to join our Global IT Team.

Responsibilities

• Technical IT support at the Santa Clarita office
• IT user support in the service desk for location staff and employees at other locations within the Riedel Group
• Telephone reception and recording of malfunctions in the ticket system
• Error analysis and troubleshooting
• Forwarding of tickets to downstream departments
• User administration via Active Directory and / or Microsoft 365
• Collaboration in the coordination of the end device life cycle and the maintenance of the system software
• End device support (PC technology including software configuration, mobile devices, peripherals)
• Collaboration in projects and assumption of responsibility in sub-projects
• Distribution of installation packages for new product releases and software updates via central software distribution Matrix42
• Server administration in the area of VMware / Windows
• Network administration at the Santa Clarita location with components from the manufacturer Aruba
• Support of other IT colleagues in Montreal and Germany

What You Bring To The Table

What Riedel Offers You

Be part of the team and grow with us. Riedel provides a creative and collaborative work environment with great challenges. We promote employee career advancement and offer a comprehensive healthcare plan including medical, dental, and vision coverage, a competitive 401k plan, and personal paid time off on top of a generous leave plan. Salary range : $50,000-$70,000 per year, depending on qualifications and experience. Location : Santa Clarita, CA, USA.

Seniorilty level

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