Product Manager, Technical

Product Manager, Technical

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems / unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity. Product Manager, Technical is the ultimate "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. No day is the same for the Product Manager, Technical.

Day to day activities or responsibilities include : conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases / product increments; partnering with development, project / program management, marketing, and other key stakeholders to define release schedule; and support / drive go-to-market activities as needed.

Job Responsibilities

Vision, Strategy, and Analysis

• Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining, and communicating product vision and roadmap including technical vision and capabilities.
• Drives end user product research.
• Partners with business and internal / external stakeholders to understand current customer experience, identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
• Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A / B testing, etc.) to inform direction, prioritize investment. Conducts cost-benefit / ROI / NPV analysis, to support decision making.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
• Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations.
• Conducts specific ad hoc analysis and provides insights to management on request.
• Recommends product feature set or technical improvements to improve customer experience.
• Works with external third parties to assess partnerships and licensing opportunities.

Customer Evangelist

Product Execution & Technical Delivery

Relationship & People, Professional Development

Education and Work Experience

Knowledge, Skills and Abilities