Addepar Support Analyst

Job Description

Job Description

Job Title : Addepar Application Support

Location : Baltimore, MD - 2-3 days onsite per week

Length : 10 months - extension likely

Client is seeking an experienced Application Support Analyst to join our Information Technology, Production Support team. The Application Support Analyst will be responsible for daily support of critical applications, with a unique focus upon Addepar. This individual will support Addepar for users at all levels within the company and across business units.

The Application Support Analysts Responsibilities :

• Assist in identifying, triaging, and resolving issues that arise within the Addepar platform
• Troubleshoot reporting, operational or processing errors within Addepar, propose and implement solutions.
• Partner with client and operations teams to on-board large client relationships with complex alternative asset holdings.
• Partner with the technology team to troubleshoot issues on the Addepar Public API
• Use Python scripts to help automate solutions for users
• Provide daily support to end users within the front, middle and back-office operations teams.
• Monitor, triage, and resolve or escalate incidents created by end users and by the automated workflow system.
• Identify and escalate major incidents impacting critical business processes and systems.
• Execute deployment packages and upgrades on enterprise systems.
• Create and / or update knowledge base articles regarding procedures, workflows, user guides, process run books, etc.
• Analyze, propose and implement improvements to business processes, system performance and data integrity, to reduce manual processes and increase automation.
• Provide hands-on application support for mission critical systems including, but not limited to :

§ Business Process Automation

§ Order Management

§ Portfolio Accounting and Reporting

§ CRM

§ Compliance