Operations Manager

Operations Manager

CORT Furniture Rental is hiring a full-time Operations Manager in Warren, MI. The Operations Manager is responsible for overseeing all aspects of warehouse and transportation operations within the district. This includes managing daily workflows, ensuring compliance with safety and regulatory standards, optimizing labor and delivery schedules, and driving operational efficiency. The Operations Manager leads warehouse and delivery teams, manages inventory and fleet assets, and ensures alignment with company goals.

This is an onsite position performed from the CORT distribution center.

Salary : $80,000- $85,000 / year depending on experience. This role is also eligible for a bonus plan.

Schedule : Monday-Friday, 8 : 00 AM- 5 : PM. Saturdays may be required

Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date

401(k) retirement plan with company match

Paid vacation, sick days, and holidays

Company-paid disability and life insurance

Tuition reimbursement

Employee discounts and perks

Career growth and mentorship opportunities

Daily Operational Planning : Plans and adjusts daily workload for warehouse and delivery teams to meet business demands, audits, cycle counts, and safety compliance.

Routing, Scheduling & Dispatching : Schedules deliveries and labor hours, maintains availability, and routes trucks efficiently. Provides real-time support to service centers, delivery team, and customers. May conduct delivery pre-calls to customers. Follows up on any issues with deliveries or pickups. Ensures compliance with routing software and delivery KPIs.

Team Leadership : Coaches, trains, and motivates staff; manages performance and fosters a culture of accountability and continuous improvement.

Interviewing and Onboarding : Participates in the recruitment, onboarding, and training of warehouse and delivery personnel. Provides ongoing coaching and performance feedback to support employee development and operational excellence.

Inventory and Asset Management : Oversees inventory accuracy, cycle counts, and movement of goods; ensures compliance with Days in Location goals.

Fleet and Equipment Oversight : Ensures vehicle inspections, maintenance, and DOT compliance; manages warehouse equipment and safety gear. Coordinates with third-party vendors for transportation or equipment servicing.

Budgeting, Forecasting and Cost Control : Manage and forecast warehouse and payroll costs to ensure alignment with district financial goals. Monitor daily expenditures, analyze cost trends, and implement strategies to meet or exceed monthly EBIT forecasts. Proactively plan and collaborate with leadership to maintain budget discipline and drive operational efficiency.

Safety and Compliance : Leads safety initiatives, conducts audits, and ensures adherence to TMS and DOT standards.

Customer Service and Issue Resolution : Acts as escalation point for customer issues; collaborates with internal teams to ensure satisfaction.

Administrative Duties : Manages paperwork, payroll, and reporting; uses tools to track KPIs and support decision-making.

Project Management : Leads warehouse improvement projects, including layout optimization, rack planning, and inventory reorganization.

Cross-Functional Collaboration : Interfaces with sales, asset management, and customer service teams to align operational goals.

Other duties as assigned.

Qualifications

High School Diploma or GED equivalent; college degree preferred

3-5 years of experience in warehouse or distribution management

Strong understanding of logistics, safety, and compliance standards

Physically able and willing to move furniture indoors, outdoors, up or down stairs and in all weather conditions; ability to lift 100+ pounds with a partner

About CORT

CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.