Senior HVAC Technician Support

Arzel Zoning is seeking a highly skilled Senior HVAC Technician Support with strong HVAC technician, training and sales experience to join their dynamic team. In this role, the Senior HVAC Technician Support will not only excel in technical troubleshooting but also play a pivotal role in training, promoting and selling Arzel products.

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

Great opportunity for an HVAC technician that is looking to make a career change but still stay in the HVAC field.

o No last-minute schedules or schedules changes. Workday schedule of 8 am to 5 pm.

o No 24 hour on call, no leaving to run calls nights and weekends.

o No more getting sent home when business is slow or working late.

o No working outside in inclement weather, freezing in the cold, working in the rain, etc.

Responsibilities

• Professionally addressing and resolving technical inquiries from technicians.
• Collaborate with the team to provide input on new product development.
• Actively participate in product innovation discussions, offer ideas and suggestions for new product offerings.
• Assist in marketing efforts related to technical aspects of Arzel products.
• Help the technical department identify and track any potential product issues or trends : Monitor and report on product performance and customer feedback.
• Demonstrate a solid troubleshooting methodology when guiding a technician through a technical support call.
• Share responsibility for the standardization of technical materials presented to customers.
• Demonstrate an ability and willingness to assist others in the technical support department as well as other Arzel staff requiring technical guidance as needed.
• Create and update training presentations.
• Conduct training sessions (onsite and offsite) to educate customers on Arzel products and services.
• Represent Arzel at industry events to promote products and engage with potential customers.
• Ability to travel to attend Trade Shows, Expos, and conduct offsite training.

Qualifications

Proficiency in identifying and resolving HVAC system issues.

Capable of interpreting and utilizing schematics effectively.

Knowledgeable about HVAC control systems and wiring configurations.

Basic understanding of HVAC System and duct design principles.

Understanding of zoning systems in HVAC.

Exceptional verbal and written communication skills along with a positive demeanor.

Adept at promoting Arzel products and effectively communicating their value.

Ability to integrate OEM equipment, thermostats, and specialty controls with Arzel products.

Ability to develop and modify wiring diagrams per contractors' requests for custom control strategies.

Requirements

6+ years' experience in the HVAC industry as an HVAC Technician.

High School Diploma or GED.

Excellent written and verbal communication skills.

Experience with MS office Word, Excel Spreadsheets, and using CRM.

Presentation and Training skills are required.

Willing to travel.

Valid driver's license and excellent driving record.

Physical Requirements

Sedentary work that primarily involves sitting and standing to complete assignments for prolong periods of time.

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, speak with co-workers, etc.

May be required to stand for long periods of time when attending events, trade shows, etc.

Constantly operates a computer and other office equipment such as a copy machine, printer, etc.

The person in this position frequently communicates with co-workers and customers, vendors, and partners, etc. Must be able to communicate accurate information to these individuals.

Must be able to lift at least 25 lbs.

Job Type : Full-time

Pay : From $75,000.00 per year

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Application Question(s) :

Why are you looking for an in-office position?

What is your desired compensation?

Education :

High school or equivalent (Required)

Experience :

HVAC Technician : 6 years (Required)

Training : 3 years (Required)

HVAC Sales : 3 years (Required)

License / Certification :

HVAC Certification (Required)

Ability to Commute :

Cleveland, OH 44128 (Required)

Willingness to travel :

50% (Required)

Work Location : In person