Operations Admin

Flight Attendant Customer Service Representative

We're looking for motivated, engaged people to help make everyone's journeys better. Position is responsible for FAC, IFBL, data entry, and reporting processes, and is also be responsible for payroll relief management clerical support and interfacing with customers.

Main Duties and Responsibilities :

• Partners with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs; implements strategies to support and improve quality.
• Helps drive unit-wide quality strategy programs and processes.
• Partners with operations and training functions to identify training needs and provide input on training approaches and content.
• Partners with operations to identify and use the 8D process to resolve flight attendant comments.
• Ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner.
• Receives and responds to customers inquiries relating to flight attendant comments.
• Works directly with the customers during IFBL disputes and visits to the unit.
• Communicates flight attendant comment reporting verbally and visually to the operational staff and management.
• Data entry of flight attendant comments.
• Other duties as assigned by management.

Qualifications

Education :

Work Experience :

Technical Skills : (Certification, Licenses and Registration)

Language / Communication Skills :

Job Dimensions :

Gategroup Competencies Required to be Successful in the Job :

Demonstrated Values to be Successful in the Position :

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

We anticipate that this job will close on : 09 / 19 / 2025