California Licensed Call Center Rep

A company is looking for a Call Center Representative I.

Key Responsibilities

Provide telephonic and web-based assistance to clients regarding health benefit eligibility and application processes

Build relationships with Agents and other stakeholders while adhering to call center quality guidelines

Document inquiries and outcomes accurately, and identify opportunities for process improvements

Required Qualifications

High School diploma or GED with 1-3 years of customer service experience in a call center, preferably in technical support

Experience in the healthcare industry or with federal / state benefit programs is a plus

Knowledge of Health Benefits Exchange (HBEX) and eligibility requirements preferred

Ability to learn new software and navigate multiple systems simultaneously

Bilingual in Spanish, Chinese, Korean, or Vietnamese is a plus