Field Application Engineer

Job Description

Job Description

Sea Machines is a fast-growing startup specializing in autonomous technology for marine vessels. The world’s oceans convey 90% of global commerce. We’re applying practical A.I. and machine learning to disrupt the massive maritime transportation market. Our tech provides ships and workboats the intelligence to work remotely, increases safety for maritime crews, and radically improves operator productivity.

We’re recruiting for an experienced customer-facing, marine systems Field Application Engineer to join our team. The position will be based at our Boston, MA office. You’ll travel to customer and dealer sites worldwide to coordinate Sea Machines product deployment and service on customer vessels. You have demonstrated aptitude with marine vessel controls, electronics and mechanical systems. You have solid experience installing and commissioning complex hardware / software products and have excellent communications skills. You’re hands-on, innovative and passionate about new technology.

Responsibilities

• Coordinate installation and commissioning of Sea Machines products in customer marine vessels worldwide working with our dealer network.
• Monitor Sea Machines product performance in customer fleets.
• Respond to customer support inquiries and provide timely resolution of customer field issues.
• Maintain regular communications and reporting of any field issue to the operations and technology teams.
• Provide input to product documentation including installation, service and user manuals.
• Service test boat and office simulation equipment when required.

Requirements and Skills

Desired Skills and Experience

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