Customer Success Specialist (temp-to-hire)

Description :

Customer Success Specialist

We are seeking a dedicated and proactive temporary Customer Success Specialist to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service and achieve their desired outcomes with our products and solutions. Your expertise will help foster long-term relationships, drive customer satisfaction, and support our company's growth.   This is an independent contributor with no direct reports.  You will work in a hybrid work environment 2-3 days a week from the PCS Houston Headquarters with approximately 25% travel time and some remote work days.  This position is responsible for 500+ accounts annually.  This is a high volume calling position.

This position does come with a variable compensation plan.  Candidates need to be in the Houston metro area to apply.  Candidates need to have sales DNA and be comfortable upselling customers additional training, licenses, and API integrations.  Candidates need to have prior experience in a customer success position for a logistics, TMS, or SaaS company.

• This position is a 6-month temporary assignment that may convert to a full-time position after 6-months.  This would be an hourly position that qualifies for overtime.

Key Responsibilities :

Skills and Qualifications :

About PCS :

Since 1996, PCS Software has been steering the transportation management world to smoother roads. Offering an award-winning TMS solution for carriers, brokers, and shippers, PCS empowers transportation professionals to increase efficiency and boost profitabilityall while making their jobs easier. With PCS, the focus is clear : provide a seamless, end-to-end transportation management solution that caters to the dynamic needs of modern logistics, taking workloads from stressful to streamlined.

Join our innovative team and contribute to a culture that values growth, collaboration, and customer satisfaction. We offer opportunities for professional development and a supportive environment where your efforts make a meaningful impact.

We offer :

Additional Information :

Requirements : Technical Skills :

Compensation details : 26.44-31.25 Hourly Wage

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