Customer Success Manager

Territory Service Manager

As a Territory Service Manager in our organization, your primary role is to oversee the operational aspects of client accounts. You will work closely with internal teams to ensure that service level agreements (SLAs) are met and operational metrics, including response time, technician training, part inventory, and uptime, are optimized. Below are the key responsibilities and metrics associated with this role.

Responsibilities :

• Safety and Continuous Improvement : Prioritize safety and promote awareness throughout all aspects of your work. Engage in continuous improvement efforts to enhance our services and stay at the forefront of the industry.
• Account Oversight : Manage all operational aspects of client accounts, meeting contractual obligations and maintaining high standards of service and focusing on the financial growth, contract renewals, cross-sell, upsell, and P&L in the assigned territory.
• Issue Resolution : Facilitate the resolution of client issues and technical problems by coordinating with the technical support team, tracking progress, and ensuring timely resolution.
• SLA Compliance : Monitor and enforce SLAs to ensure all commitments are met.
• Reporting : Generate regular reports for internal stakeholders, summarizing performance metrics, SLA adherence, and recommendations for improvements.
• Metrics : Manage metrics to include but not limited to; response time, technician training, SLA's, inventory, uptime, and client satisfaction.

Who You Are (Qualifications) :

The base compensation range for this position is $84,000 to $110,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.