Under general supervision, this position provides valet and facility support services to patients and visitors of Greater Baltimore Medical Center (GBMC) to ensure exceptional service in an attentive, friendly, and efficient manner. Responsibilities include the intake, parking, and retrieval of vehicles in a safe and organized manner, as well as performing various garage and facility support functions such as customer service, cashiering, preparing bank deposits, handling cash, operating and maintaining revenue control equipment, completing reports, and opening and closing booths.
Education
- High School diploma or GED equivalent
Experience
One year working experience, one year of driving experienceKnowledge, Skills, and Abilities
Professional character with all patients, visitors, and staffMust be able to perform basic math and understanding of rates applicable to servicesAbility to exercise initiative and sound judgment and to react with discretion under varying conditionsAbility to operate equipment such as cash registers, revenue control equipmentKnowledge of record-keeping procedures and practicesKnowledge of personnel policies and proceduresWritten and communication skills, both in writing and verballyExcellent customer service skillsBasic understanding of a computerLicensures, Certifications
Valid Driver's license which must be maintained throughout employmentCPR Certification within 90 days of employment that must be maintained throughout employmentPrincipal Duties and Responsibilities :
Acknowledge, greet, and welcome patients / visitorsAssists patients / visitors with valet needsComply with traffic regulations to operate vehicles in a safe and courteous mannerClarifies parking rates and valet procedures to patients and visitorsDaily collection and categorization of process parking ticket transactionsMaintains safe and clean work environment by following standards and proceduresReport any accidents to manager on dutyDaily collection and categorization of process parking ticket transactionsSupport daily operations of the parking facilityPerform cashiering function as neededStock and maintain all revenue control equipmentPrepare daily sales reportsAssist customers in the use of automated revenue control equipment including ticket dispensers, pay stations, and exit station equipmentPhysical Requirements
Prolonged periods standing, sitting, and walkingOccasionally lift or carry up to 25 poundsWorking Conditions
Must be able to perform job duties in both indoor and outdoor environments, and under varying weather conditions such as heat, cold, rain, and snow.Conditions of Employment
As a condition of continued employment, employee must maintain current active status of all required licensures, competencies, and certificationsAll Roles Must Demonstrate the GBMC Values :
GBMC Values
Value Description
Respect
Treats others with fairness, kindness, and respect for personal dignityListens and responds appropriately to others' needs, feelings, and capabilitiesExcellence
Meets and / or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows throughAccountability
Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on timeTeamwork
Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of othersEthical Behavior
Demonstrates integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients / families / coworkersUses GBMC materials, equipment, and resources appropriatelyResults
Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products / servicesDisplays flexibility in dealing with new situations or obstaclesPay Range
$16.63 - $21.06
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
Gilchrist Inova and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.