Customer Technical Support Representative 5 (SCA)

Overview

Customer Technical Support Representative 5 (SCA) at Peraton. Join to apply for the Customer Technical Support Representative 5 (SCA) role at Peraton.

About Peraton : Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Responsibilities

• Provide support to Tier 1 Desktop Analysts, mentoring and assisting with desktop issue resolution
• Enforce adherence to Service Desk policies and procedures
• Promote a positive team environment and seamless communication within the Service Desk
• Interact with various 3rd party support groups to escalate / resolve Incidents and Problems
• Display and promote a professional sense of urgency
• Assist with customer inquiries. Serve as final escalation point before Sr. Leader involvement
• Manage contacts with customers, direct reports, peers, and independent vendors
• Participate in Incident auditing activities
• Ensure smooth transition of new / improved services to Service Operation
• Coordinate with Training personnel to identify new / remedial App Support training needs
• Participate in the Management of Change (MoC)
• Work special projects as required. Maintain all area documentation

Qualifications

Required qualifications :

Desireable qualifications :

Compensation & Benefits

Target Salary Range : $66,000 - $106,000. Salary is determined by factors including scope and responsibilities, experience, education, knowledge, skills, and geographic location. May include overtime, shift differential, and discretionary bonus where applicable.

EEO : Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Job Details

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Note : This description reflects the core responsibilities, qualifications, and expectations for the role as presented in the original content.

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