Strategic Customer Success Manager
VouchedMiami, FL, US3 days ago
Job type
- Full-time
Job descriptionAccount Strategy and Relationship Management : Develop and execute comprehensive account plans that align with client goals, foster long-term commitments, and maximize customer engagement and satisfaction. Cross-Functional Collaboration : Work closely with product, engineering, marketing, and sales teams to enhance customer success processes and integrate customer feedback into actionable insights for product development. Technical Onboarding and Support : Oversee the technical onboarding process, ensuring successful product integration and ongoing support. Collaborate with technical teams to address any product-specific customer needs. Project Management Excellence : Utilize robust project management skills to oversee integration projects, ensuring they are completed on time, within scope, and budget. Cross-Functional Teamwork : Work closely with product, engineering, marketing, and sales teams to streamline customer success processes and enhance product offerings based on direct customer feedback. Feedback Loops : Serve as a pivotal link between customers and internal teams, translating customer insights into actionable product enhancements and service improvements.
Vouched Strategic Customer Success Manager
At Vouched we are building a powerful identity verification platform to provide worldwide access to life's most critical services, including healthcare, benefits, and financial services. Vouched makes identity verification easy with a combination of a patent-pending AI cloud solution, at the edge ML, and APIs.
Overview of the Role
The Strategic Customer Success Manager will play a crucial role in fostering deep customer relationships, driving sales growth within existing accounts, and overseeing technical onboarding processes. Ideal for a self-starter with a strong background in B2B SaaS environments, the position suits someone who thrives in startup settings and can be adept at navigating the intricacies of identity verification technologies.
Revenue Growth and Customer Retention
- Contract Conversion Initiatives : Spearhead projects to convert PAYGO customers to committed contracts, significantly impacting revenue growth and customer commitment levels.
- Ongoing Revenue Expansion : Aggressively identify, develop, and close upselling and cross-selling opportunities. Meet and exceed quarterly revenue targets through strategic account planning and effective sales tactics.
- Customer Retention Strategies : Implement proactive measures to enhance customer satisfaction and service delivery, effectively reducing churn and securing contract renewals.
Strategic Account Management
Technical and Project Management
Team Collaboration and Feedback Integration
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Strategic Customer • Miami, FL, US
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