F & B Supervisor

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. .

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

• Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
• Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)
• Assist and support staff in any of their job functions as needed
• Conduct daily pre-shift in an upbeat and motivational manner
• Conduct informative and motivational pre-shifts
• Direct interaction with trainers and trainees
• Conduct 100% table visits
• Ensure that service is up to HOBE standards
• Assist in perceiving and troubleshooting potential problems
• Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out all servers and bar staff at end of shift
• Responsible for bank and adherence to HOBE cash handling policy
• Assist in filling “change” requests from bartenders and servers
• Maintain HOBE safety and sanitation standards and hold staff accountable for doing the same
• Support and communicate with all other departments
• Enter all liquor orders and manage inventory process for the bars
• Monitor the labor cost of the shift, paying close attention to overtime
• Work directly with the special events department on executing and preparing for all special event orders to ensure proper staffing levels, food and beverage requirements are met, and that all aspects of the event are carried out to the client’s approval
• Accurate accounting close-out of special events
• Checking accuracy of labor system at the end of the shift
• Oversee parties/special events in the rooms
• Provide guidance in executing outstanding guest service while following the House of Blues Entertainment implemented Steps of Service
• Conducts performance counseling and ensures discipline procedures follow all HOBE guidelines
• Recruitment and Training of hourly staff members
• Develop strategies to generate/enhance revenue

WHAT THIS PERSON WILL BRING

Required:

• TIPS and RAMP/ Responsible Alcohol Awareness Training Certification or Equivalent
• Ability to work late hours
• 3 years supervisory experience in high volume restaurant/live entertainment environment
• Working knowledge of restaurant and bar operations
• Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
• Skill in leadership, guest relations, decision making and staff schedule maintenance
• Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
• High School diploma

Preferred:

• Point of Sales knowledge, preferably MICROS
• Some college or college degree

Physical Demands/Working Environment:

• Working environment is fast-paced, loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 35 lbs using proper lifting techniques