Customer Service Manager

Krosswood Doors is a leading provider of high-quality interior and exterior doors, specializing in online sales to homeowners, contractors, and distributors nationwide. Our digital-first platform enables customers to browse, select, and purchase doors conveniently from anywhere, ensuring a seamless online shopping experience. As we continue to expand our online presence and grow our business, we are seeking a dynamic leader to build a best-in-class customer service organization that supports our e-commerce operations and delivers outstanding service at every digital touchpoint.

We are seeking a Customer Service Manager in our Salt Lake City office to join our team and uphold our reputation for unparalleled customer satisfaction. This is a critical "player-coach" role for an individual passionate about building processes, mentoring teams, and enhancing the customer journey. You will not only manage a team of representatives and handle escalated issues, but you will also spearhead the implementation and optimization of the HubSpot CRM within the department. The ideal candidate will be instrumental in creating and monitoring key performance metrics to drive efficiency and ensure unparalleled customer satisfaction as we scale.

Core Responsibilities :

• Team Leadership & Development :

Lead, mentor, and manage a small team of Customer Service Representatives, fostering a collaborative and high-performance culture.

In cooperation with our IT team, guide the strategic implementation and daily management of HubSpot CRM to track all customer interactions and create a unified customer view.

Collaborate closely with Sales and Production teams to ensure a seamless end-to-end customer experience, from initial inquiry to final delivery.

Qualifications : Required :

Preferred :

Benefits :