SAP Application Observability and Automation Lead

Must Have Technical / Functional Skills We are seeking a highly skilled and proactive SAP Application Support Lead specializing in Observability and Automation to join our team in Raritan, NJ. This role requires a strong technical foundation in SAP systems, hands-on experience with observability tools and automation frameworks, and the ability to lead support operations with strategic insight and managerial excellence.

• Strong experience in SAP application support across modules (FI / CO, MM, SD, etc.).
• Expertise in observability tools (e.g., Dynatrace, Splunk, SAP Focused Run, Grafana).
• Hands-on experience with automation frameworks (e.g., Ansible, Python scripting, SAP Intelligent RPA).
• Knowledge of SAP BTP (Business Technology Platform) and its integration capabilities.
• Understanding of ITIL processes and incident / change management. Roles & Responsibilities
• Lead SAP application support initiatives with a focus on observability, monitoring, and automation across landscapes.
• Design and implement observability strategies using modern tools to ensure system health, performance, and proactive issue detection.
• Drive automation of routine support tasks, incident resolution, and system checks to improve efficiency and reduce manual effort.
• Collaborate with cross-functional teams to ensure seamless integration and support of SAP modules.
• Provide leadership and mentorship to offshore and onshore support teams.
• Develop and maintain dashboards, alerts, and reporting mechanisms for SAP system performance and reliability.
• Ensure compliance with SLAs and support KPIs.
• Participate in root cause analysis and continuous improvement initiatives.

Generic Managerial Skills, If any

Salary Range : $120,000 - $140,000 a Year

TCS Employee Benefits Summary : Discretionary Annual Incentive. Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support : Maternal & Parental Leaves. Insurance Options : Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth : Commuter Benefits & Certification & amp; Training Reimbursement. Time Off : Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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