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SAP Application Observability and Automation Lead
SAP Application Observability and Automation LeadTCS USAAvance Consulting • Raritan, NJ, United States
SAP Application Observability and Automation Lead

SAP Application Observability and Automation Lead

TCS USAAvance Consulting • Raritan, NJ, United States
12 hours ago
Job type
  • Full-time
Job description

Must Have Technical / Functional Skills

We are seeking a highly skilled and proactive SAP Application Support Lead specializing in Observability and Automation to join our team in Raritan, NJ. This role requires a strong technical foundation in SAP systems, hands-on experience with observability tools and automation frameworks, and the ability to lead support operations with strategic insight and managerial excellence.

  • Strong experience in SAP application support across modules (FI / CO, MM, SD, etc.).
  • Expertise in observability tools (e.g., Dynatrace, Splunk, SAP Focused Run, Grafana).
  • Hands-on experience with automation frameworks (e.g., Ansible, Python scripting, SAP Intelligent RPA).
  • Knowledge of SAP BTP (Business Technology Platform) and its integration capabilities.
  • Understanding of ITIL processes and incident / change management.

Roles & Responsibilities

  • Lead SAP application support initiatives with a focus on observability, monitoring, and automation across landscapes.
  • Design and implement observability strategies using modern tools to ensure system health, performance, and proactive issue detection.
  • Drive automation of routine support tasks, incident resolution, and system checks to improve efficiency and reduce manual effort.
  • Collaborate with cross-functional teams to ensure seamless integration and support of SAP modules.
  • Provide leadership and mentorship to offshore and onshore support teams.
  • Develop and maintain dashboards, alerts, and reporting mechanisms for SAP system performance and reliability.
  • Ensure compliance with SLAs and support KPIs.
  • Participate in root cause analysis and continuous improvement initiatives.

    • Generic Managerial Skills, If any

  • Proven ability to lead and manage global support teams.
  • Strong communication and stakeholder management skills.
  • Experience in planning, prioritizing, and delivering support services in a high-demand environment.
  • Ability to drive continuous improvement and innovation in support operations.
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    Automation Lead • Raritan, NJ, United States

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