Help Desk Analyst

Job ID : 11616752

Position : Help Desk Analyst

Department : CO OIT

Location : 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote)

Duration : 6 Months

• QUALIFICATIONS : Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service.
• Duties and Responsibilities : As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface with customers and vendors in person or by telephone to troubleshoot and resolve problems.
• The consultant will provide LAN support and support for computer equipment located throughout the state (2800 desktops, 100 laptops, 400 networked multi-function devices and networked printers) at multiple locations across the state.
• Specific Services Required Desktop Services : Considerable imaging and deployment experience required.
• Familiarity with Free Open Ghost (FOG) a plus; but not required. GHOST 8.0 or above experience a must.
• Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and / or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and / or software; assists in implementation of network and / or system hardware and software upgrades and / or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.