Market Information Technology Manager - Philadelphia

IT Manager

The IT Manager is responsible for verifying the IT landscape supports the property business goals safely, securely, and effectively. This integral role demonstrates key information technology and computer science skills which enhance escalated support for property IT infrastructure and hardware, including repairs, installations, maintenance of systems for designated property / properties. The IT Manager assists the Area IT Manager to identify and forecast future technology needs and provides input into budgetary proposals for capital expenditures. A key responsibility of the IT Manager is to collaborate with various technology vendors to validate that property IT solutions meet the needs of guests, associates, owners and property leaders.

Education and Experience

High school diploma or G.E.D. equivalent; 2-4 years' experience in Information Technology or related professional area. OR

2-year degree from an accredited college or university in Business Administration, Information Technology, or related major; and 2 years' experience in related professional area.

4-year degree from an accredited university or college in Information Technology, Computer Science, or a related major.

Preferred Qualifications

Prior hospitality system-related experience, professional certifications desired.

Core Work Activities

Manage technology needs within budget targets.

Assist and / or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget based on anticipated IT projects and property requirements, including anticipated ROI on technology investments.

Analyze and assess current IT landscape on property and prepare estimate for necessary technology upgrades and improvements to meet those business needs.

Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs).

Implement solutions as directed to resolve IT discrepancies.

Order required equipment as directed relating to personal computers, telecommunications, local servers and networks, and process vendor invoices.

Conduct periodic inventories of applications and hardware; prepare reports for property management as requested.

Analyze and validate that technology assets are secured; document and escalate all identified security risks in accordance with applicable MIP.

Comply with technology-related vendor contracts.

Building and Sustaining Relationships

Write and present proposals, analyses, project plans, cost models, etc. in written and / or oral formats.

Provide customer service to property leadership and associates at dedicated property / properties.

Respond to inquiries from customers / vendors / peer group.

Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support.

Ensuring client Technology needs are met

Assist in disaster recovery and business continuity as it relates to technology.

Provide technical guidance for assigned locations.

Escalate support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes through Tier Escalation process).

Provide escalation and guidance to property pertaining to guest & associate internet access requirement.

Escalate problems as appropriate through direct supervisor, US / Can IT Field and / or Global IT resources.

Image desktops, install new software applications, apply patches, map drives to appropriate servers and / or networks.

Move / add / change PCs / peripherals, migrating data when necessary.

Perform routine desktop backup as scheduled or directed.

Provide end-user support.

Confirm technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly audit measures are in place).

Support unit infrastructure (servers, switches, router, APs etc.) and engage appropriate MI IT and / or vendor resources.

Assist in creating and maintaining secure server environment. Perform server backups and routine preventative maintenance.

Provide project support for corporate, regional and property initiatives.

Project Management

Execute IT Hotel projects and manage vendor installations.

Conduct quarterly and annual IT audit and provide plan and recommendations to remediate any deficiencies identified during the process.

Provide guidance on compliance with Marriott IT and Security Standards.