Senior Technical Account Manager - Plano / Dallas, Texas

Overview

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. We deliver trusted AI agents for business-critical processes with built-in governance. Over 700 leading innovators rely on Camunda to accelerate value and improve operations. We are a fully remote, global company recognized for flexibility and workplace excellence.

About the role : Our Technical Account Managers (TAMs) are trusted technical advisors partnering with our most strategic customers to turn process orchestration visions into measurable business value. You will collaborate with clients from day one to address technical challenges, guide adoption of the Camunda platform at scale, and build lasting relationships across diverse teams. This role is part of our Customer Success team and involves solving complex problems with customers across industries.

What you'll be doing

Serve as the primary technical contact and trusted advisor for designated enterprise customers, guiding them through all stages of Camunda adoption

Lead the creation and execution of tailored technical adoption plans to maximize business outcomes and long-term success

Provide hands-on technical guidance, best practices, and advisory services to business and technical stakeholders from onboarding through ongoing operations

Identify and remove execution risks by conducting platform and solution health checks, managing escalations, and advocating for customer needs internally

Foster strong, collaborative relationships with cross-functional Camunda teams to drive measurable customer outcomes at scale

Spend time on-site with accounts for key milestones (as needed, up to 50% during busy periods) to deepen partnerships

What you bring

At least 3 years of experience as a Solution Architect, Technical Account Manager, or a similar role

Strong background in architecting and deploying large distributed systems for mission-critical applications

Technical skills such as

Kubernetes at CKAD / CKA level

Hands-on experience with at least one programming language (Java, C#, Python, etc.) and enterprise software frameworks

Proven experience with large-scale deployments on AWS, Azure, GCP or OpenShift

Aptitude for strategic thinking, innovative problem-solving, and tailoring software solutions to customer needs

Experience communicating complex concepts clearly to diverse audiences

Proven ability to build and maintain relationships with technical and business stakeholders at all levels

Willingness to spend time on-site with accounts (up to 75% during certain periods)

Ability and / or willingness to use our product

Nice-to-haves

Experience in enterprise automation, business process management, process orchestration, or robotic process automation

Familiarity with Camunda products

What We Have to Offer

Compensation

We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets reflecting local competition.

The Annual Total Target Cash (base salary + 100% variable target, where applicable) spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth :

United States : $180,100.00 to $290,400.00

Germany : €116,400.00 to €192,500.00

United Kingdom : £113,100.00 to £186,000.00

Singapore : S$223,700.00 to S$335,500.00

If you're based elsewhere, you'll be hired via a global employer partner, with a personalized Total Rewards Calculator after your first interview.

Equity

We offer equity where applicable through our Virtual Stock Option Plan (VSOP).

Benefits & Perks

Benefits are globally designed and locally delivered where applicable, including remote / flexible work options, in-person connections, health and wellbeing programs, financial security, and professional growth opportunities.

Remote & Flexible : Work from anywhere with a home office budget, co-working space support, and flexible time off

In-person connections : Annual Kickoff events and team gatherings

Health & wellbeing : Healthcare access, mental wellbeing programs, and fitness reimbursement

Financial security : Retirement plans and insurance where relevant

Professional growth : Annual learning allowance

Equality note : All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristic under applicable law. We are an equal opportunity employer.

Come join us and be part of Camunda's journey : make an impact at a pivotal moment in our story.

J-18808-Ljbffr