Job Description
Job Description
IT Support Technician – Columbus, OH (Travel throughout Greater Columbus Area)
We are seeking a qualified Multi-Function / Printer Technician to provide superior customer service and manage a territory in the Columbus area. The technician will require a good work ethic, strong people skills, and an in-depth understanding of Printer hardware and network connectivity. We are looking for an individual who can meet customer needs in a timely and professional manner, can be proactive, and can fix a problem the first time around.
Responsibilities and Duties
- Providing superior support by meeting customer needs in a courteous, professional and timely manner.
- Set up new equipment functionality at customer locations.
- Maintain current equipment in the field to the specifications of the company and manufacturer.
- Respond to customer requests in a professional and timely manner.
- Troubleshoot hardware and software issues as they relate to individual devices and environments.
- Manage and maintain an accurate tool and parts inventory in car stock.
Qualifications and Skills
Experience in Help desk and ticketing systemsExperience in copier / printer / fax / scanner supportKnowledge of network fundamentalsAnalytical and mechanical skillsCustomer Service SkillsComputer skills to maintain accurate records via our web-based portalBenefits
Competitive Compensation401k w / MatchMedical / Dental / Vision / Life InsurancePaid VacationCar AllowanceLaptopOn the Job and Manufacturer Training and CertificationTuition reimbursement#TECH123