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Customer ServiceNorth America Cabinetry Group, Inc. • Greensboro, NC, US
Customer Service

Customer Service

North America Cabinetry Group, Inc. • Greensboro, NC, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

About us:

Spring Forest Cabinetry is a kitchen and bath cabinet wholesaler based in Greensboro, NC, that provides great products for contractors, stores, builders, and remodelers. Our product has a purpose to expand and express your possibilities, but not your budget.

About the Role:

We are seeking a motivated and detail-oriented Customer Service Representative to join our team in Greensboro, NC. In this role, you will be the first point of contact for our customers and play a key part in ensuring a smooth and professional order process from start to finish.

Key Responsibilities:
  • Process customer orders received via email and online portals
  • Accurately log and track orders using Trello
  • Coordinate with other departments through Slack
  • Schedule freight shipments and coordinate with shipping companies
  • Provide timely updates to customers on their orders
  • Build and maintain strong relationships with customers and potential clients
  • Communicate with sister locations to check product availability
  • Welcome walk-in customers and showcase our cabinet showroom
Qualifications:
  • Minimum 1 year of customer service experience
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Strong communication and organizational skills
  • Experience using Trello, Slack, and email platforms preferred
  • Ability to multitask and manage time effectively
  • Cabinet industry experience is a plus, but not required
  • Spanish-speaking skills are a plus.
Schedule:
Monday – Friday | 8:30 AM – 5:30 PM



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Customer Service • Greensboro, NC, US

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