Publishing Operations Assistant (PeerJ) Job at Taylor & Francis Group in New Yor

Overview

This position reports to the Director of Publishing Operations and Publishing Operations Supervisors. This role is conducted entirely online and is not a writing position. The ideal candidate is motivated to complete their assignments in a timely manner; self-directed; detail-oriented; adaptable; a strong communicator; able to identify patterns; demonstrates good judgment (using common sense, logic, and problem-solving skills); understands when to escalate a situation; takes the initiative where appropriate and particularly where a sense of urgency is required; has the highest standards of customer service; and maintains discretion regarding confidential information.

What you\'ll be doing

• Checking manuscripts to ensure they are complete and adhere to our guidelines;
• Resolving issues that arise for both internal and external stakeholders, in a timely fashion;
• Troubleshooting various aspects of the peer-review process;
• Reviewing accepted articles before publication to ensure compliance with house style;
• Coordinating with authors, reviewers, Academic Editors and typesetters and responding to their queries;
• Managing post-publication queries and corrections;
• Cross trained to provide staffing coverage across the team;
• Answer emails / customer service inquiries;
• Assisting with documentation;
• Collaborating on workflows and processes;
• Liaising and collaborating with colleagues.

Qualifications

Additional Information

Work / Life and Development

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We offer training and professional development through a Taylor & Francis Development Plan to support career goals. We may contact you for an initial screening, followed by competency-based interviews, and final stage interviews before an offer is extended. If you need accommodations during the process, please ask us.

Being eligible to apply : We are an Equal Opportunity Employer and value diversity. We encourage you to apply even if you don\'t meet every listed requirement. Details about our business and opportunities are available on our Careers Site and LinkedIn Life Page.

We genuinely care about our colleagues and are committed to inclusive, supportive environments where everyone can learn, develop, and succeed while being their true selves.

We strongly encourage candidates to apply and look forward to hearing from you. For inquiries, contact recruitment@tandf.co.uk

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