Technical Support & AdministrationCatapult Solutions Group • North Andover, MA, US
Technical Support & Administration
Catapult Solutions Group • North Andover, MA, US
10 hours ago
Job type
- Full-time
Job description2-4+ years in a helpdesk / desktop support role in a fast-paced environment. Strong M365, Windows, AD / Azure AD; comfort with macOS and mobile device support. Experience with a ticketing platform (ServiceNow, Jira, Zendesk, etc.). Excellent customer service, communication, and follow-through. Ability to lift / move equipment as needed and occasionally visit nearby sites. Intune / Autopilot, basic PowerShell, JAMF, SCCM experience. Exposure to endpoint security (EDR), compliance, and asset management. CompTIA A+ / Network+, Microsoft 365 Fundamentals / MD-102, or similar. Work Authorization : Candidates must be authorized to work in the U.S. Triage and resolve end-user issues via walk-ups, phone, chat, and ticketing (SLA-driven). Support Windows 10 / 11 & macOS, O365 / M365 apps, Teams, Outlook, OneDrive, SharePoint. Handle identity & access : Active Directory / Azure AD (Entra), MFA, SSO (Okta or similar). Perform workstation imaging, deployments, and patching (Intune / Autopilot / SCCM). Troubleshoot networking basics (TCP / IP, DNS, DHCP, VPN), printers, and peripherals. Own joiners / movers / leavers : accounts, hardware, licenses, and documentation. Contribute to knowledge base articles and help improve helpdesk processes. 2-4+ years in a helpdesk / desktop support role in a fast-paced environment. Strong M365, Windows, AD / Azure AD; comfort with macOS and mobile device support. Experience with a ticketing platform (ServiceNow, Jira, Zendesk, etc.).
Job Description
Job Description
Helpdesk Engineer (Onsite) - North Andover, MA
Employer : Catapult Solutions Group (staffing partner to our client)
Schedule : Monday-Friday, onsite in North Andover (occasional local travel)
The Opportunity
Our client in North Andover is growing and needs a customer-obsessed Helpdesk Engineer to keep their users productive. You'll handle Tier 1-2 support, close tickets quickly, and jump in on small projects (device rollouts, M365 / Intune tasks, onboarding / offboarding). While this starts as an internally focused position, you'll gain exposure to other parts of the business and have ample opportunity for career growth-including opportunities to support an award-winning professional services organization.
What You'll Do
- Triage and resolve end-user issues via walk-ups, phone, chat, and ticketing (SLA-driven).
- Support Windows 10 / 11 & macOS, O365 / M365 apps, Teams, Outlook, OneDrive, SharePoint.
- Handle identity & access : Active Directory / Azure AD (Entra), MFA, SSO (Okta or similar).
- Perform workstation imaging, deployments, and patching (Intune / Autopilot / SCCM).
- Troubleshoot networking basics (TCP / IP, DNS, DHCP, VPN), printers, and peripherals.
- Own joiners / movers / leavers : accounts, hardware, licenses, and documentation.
- Contribute to knowledge base articles and help improve helpdesk processes.
What You Bring
Nice to Have
Helpdesk Engineer (Onsite) - North Andover, MA
Employer : Catapult Solutions Group (staffing partner to our client)
Schedule : Monday-Friday, onsite in North Andover (occasional local travel)
The Opportunity
Our client in North Andover is growing and needs a customer-obsessed Helpdesk Engineer to keep their users productive. You'll handle Tier 1-2 support, close tickets quickly, and jump in on small projects (device rollouts, M365 / Intune tasks, onboarding / offboarding). While this starts as an internally focused position, you'll gain exposure to other parts of the business and have ample opportunity for career growth-including opportunities to support an award-winning professional services organization.
What You'll Do
What You Bring
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Technical Support • North Andover, MA, US
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