Technical Support Specialist

Job Description

Job Description

Technical Support Specialist

Full-time | Hybrid | Boston, MA

About the Role

We’re looking for a Technical Support Specialist to serve as the first line of support for scientists and researchers using advanced sequencing technologies.

You’ll combine your technical background in the life sciences with exceptional communication skills to help customers troubleshoot, interpret data, and achieve the best possible results.

This is a great opportunity for someone who thrives at the intersection of science, technology, and customer success —someone who loves solving problems, managing details, and improving processes that empower research innovation.

What You’ll Do

• Act as the first point of contact for customers via email and phone , providing responsive, empathetic, and technically sound support.
• Assist with DNA sequencing workflows , interpreting scientific information and identifying optimal solutions.
• Monitor sequencing outputs and proactively troubleshoot quality issues to ensure accuracy and turnaround speed.
• Document all customer interactions and technical issues in CRM tools (HubSpot, Zendesk, Salesforce).
• Collaborate with cross-functional teams including lab technicians, bioinformatics engineers, and software developers to resolve complex cases.
• Maintain meticulous records for traceability and compliance.
• Identify recurring issues and contribute to workflow improvements, documentation updates, and customer education materials .
• Support the broader customer success team in maintaining world-class service and operational excellence.

What We’re Looking For

Compensation & Benefits

Why Join

Ready to take the next step?

Apply now or email Jenn at Recruiter@CareDynamicsFL.com to learn more.