Branch Manager
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.
Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties. Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market / community to identify the needs and promote U.S. Bank products and services. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.
Essential functions include empowering, building, and inspiring the team through effective communication, leading through change, coaching and developing individuals and teams, managing team members, adapting to new digital programs, planning and executing customer market growth, delivering exceptional customer experience, establishing an effective advisory and service environment, partnering with leadership to grow revenue, participating in local market activities, ensuring compliance with banking laws, and maintaining NMLS registration.
Basic qualifications include a Bachelor's degree or equivalent work experience and five or more years of experience in sales, retail management, or banking. Preferred skills include product / service knowledge, understanding of retail product philosophy, teller and platform functions, analytical skills, interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability.
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. Our benefits include healthcare, life insurance, disability, parental leave, 401(k), paid vacation, paid holidays, adoption assistance, and sick and safe leave.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Branch Manager • Los Angeles, CA, US