Senior Staff Product Manager - Network Observability - Cloud Infrastructure

Senior Staff Product Manager - Network Observability - Cloud Infrastructure

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are looking for an AI-native product leader with a strong background in network observability, cloud networking, or infrastructure platforms to drive the next generation of intelligent, compliance-aware observability for hyperscaler and sovereign cloud environments.

This role goes beyond traditional monitoring you will design and deliver capabilities that leverage AI / ML, LLMs, and agentic automation to :

• Predict network degradations before they impact services.
• Automate compliance validation for sovereign workloads.
• Orchestrate autonomous remediation workflows that minimize human intervention.

You will own the end-to-end product lifecycle, from vision and architecture definition to adoption and continuous improvement, ensuring network observability evolves into a self-healing, compliance-assured platform.

What you get to do in this role :

Strategic Leadership

AI-Enhanced Platform Development

Sovereign Cloud Compliance & Autonomy

Cross-Organizational Collaboration

Measurement & Optimization

To be successful in this role you have :

Preferred Qualifications :

Key Competencies :